Certinia House, San Francisco

Certinia is showing up in full force for Dreamforce! We're transforming Fogo de Chão into Certinia House—your dedicated hub to connect, learn, and recharge. Join us for exclusive product news, live demos, executive meetings, and a 15-minute AI Readiness Assessment. Hear from customers like Salesforce and Google on how they're using Certinia, powered by Veda, to accelerate their services business. Network with industry peers while enjoying great food and drinks after a big day on the Dreamforce floor.

Fine food. Real conversations. Where services leaders regroup.

Reserve Your Spot

Agenda

Re-Engineering the Post-Sale Organization for the AI Era

Mon, Sept 14 | 5:00pm PT

Join best selling author Rod Cherkas and Certinia Chief Customer Officer, Todd Kisaberth as they celebrate the launch of The Chief Customer Officer Playbook for the AI Era. Learn why unifying data across Customer Success and Professional Services is critical for orchestrating value across the customer lifecycle.

The System of Action: Your Blueprint for 10x Growth

Tue, Sept 15 | 4:30pm PT

Certinia CEO DJ Paoni joins Salesforce and top services leaders to reveal why AI-powered growth isn't a 1–4% tweak — it's a 10x leap, and they're sharing the exact playbook to get there.

Certinia’s Agentic Roadmap - Paving the Way for the Next Generation Services Economy

Wed, Sept 16 | 8:15am PT

Get a first look at Certinia's product roadmap with Chief Product & Technology Officer Raju Malhotra and Principal Product Solution Architect Matt Byrne. Experience live demos of human and AI agent collaboration, and see how real-time context turns siloed data into forward-looking action.

The Future of Services is here. Experience Certinia's System of Action

Wed, Sept 16 | 4:30pm PT

Watch Certinia's System of Action live — including a first-hand look at how our customer, Civica is transforming their entire services lifecycle to win bigger deals, deliver smarter, and grow accounts without adding headcount.

Portrait of a bearded man against a stage backdrop

Take the AI readiness assessment while you're here.

Stop by Certinia House and take 15 minutes for our AI Readiness Assessment. In one pass, it scores your maturity across how you sell, plan, deliver, manage, and expand—giving you a clear, personalized read on where your services business stands today.

Book Your AI Assessment

Is your services business ready for the next era? Be certain.

Certinia is the System of Action for services that intelligently operates your business and accelerates sales and delivery with a unified source of truth, compounding intelligence, and agentic action where and when you need it - enabling organizations to win bigger, deliver smarter, and grow stronger in the next generation service business.

Meet with an AI expert onsite

Our sponsors:

Certinia is a proud Dreamforce Global Supporting Partner

Come visit us in both the EMEA and ANZ Lounges throughout the week in San Francisco.

Book a meeting

Our speakers

Gain insights from industry leaders, customers, and partners to power your end-to-end agentic services journey.

DJ Paoni

Chief Executive Officer
Certinia
Naveen Punjabi

Director, Data Cloud & AI Partnerships
Google
Raju Malhotra

Chief Product & Technology Officer
Certinia
Greg Fiore

Partner
Bain & Company
Prasad Narasimhan Sulur

Chief Business Officer
Certinia
Tyler Carlson

SVP, Head of Product, AgentExchange & Partner Experience
Salesforce
Tyler Philpot

VP, Solution Architecture
Thunder
Mimi Spier

Chief Marketing Officer
Certinia
Simon Cornwell

Chief Information Officer
Civica
Todd Kisaberth

Chief Customer Officer
Certinia
Melissa Langworthy, Ph.D

Director of AI & Data Solutions
ESG
Rod Cherkas

Strategy Consultant and Advisor
HelloCCO
Matt Byrne

Principal Product Solution Architect
Certinia
Deb Ashton

Founder & Senior Vice President, Strategic Customer Experience
Certinia
Meghan Eifealdt

Principal Solution Engineer
Certinia