FinancialForce Customer Hyland Wins Nucleus Research 2019 Technology ROI Award

Hyland Achieved 695% ROI by Deploying Certinia Professional Services Automation

SAN FRANCISCO – July 10, 2019 – Certinia, the #1 Enterprise Professional Services Automation (PSA) and only customer-centric  ERP cloud solution announced that its customer, Hyland Software has been named a winner of the 2019 Technology ROI AwardsHyland achieved a 695% ROI by deploying Certinia PSA.  The ROI results are according to a study by Nucleus Research

In its 17th year, the Technology ROI Awards recognize the top 10 technology projects of the year based on the overall value delivered by the project. Nucleus Research analysts performed an independent ROI assessment calculating the actual business benefits and ROI achieved by each project; winners were chosen based strictly on the ROI recognized from their implementation.

This year’s awards recognized the consistent return on investment Nucleus continues to track from cloud applications and people applications such as customer relationship management (CRM) and human capital management (HCM). Professional Services Automation (PSA), Enterprise resource planning (ERP) and analytics application projects were also recognized as winners.

“As technology options have become more complex and nuanced, selecting a solution that can potentially deliver value is only the first step,” said Ian Campbell, CEO, Nucleus Research. “The awards recognize not only that the Certinia solution delivers value, but that the Hyland project team successfully managed deployment and adoption to deliver bottom-line results.”

“Hyland now has visibility from sales through to project delivery, providing real time capacity planning insights to drive the business,” said Lori Ellsworth, vice president, PSA Product Management at Certinia. “Certinia PSA empowers Hyland to centralize project and customer data, driving project visibility. With a better view into service delivery, Hyland can turn data into action, including proactively making improvements across the board, from lowering non-billable project time to identifying the dollar impact of delayed timecards.”

“Over the past decade, Hyland has acquired 12 companies, adding complexity to our professional services delivery model,” said Neal Dugan, Technical Architect at Hyland. “The professional services division struggled to determine what resources were engaged, and whether the right resource was available for a project. Certinia PSA is a natural extension of our business, supporting both organic growth and growth through acquisition. With it, we can stay nimble and agile, even as we introduce new services and revenue streams, shift services around, and optimize our processes.”

About Certinia

Certinia delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent analytics — all on the leading business cloud platform from Salesforce. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at

About Nucleus Research

Nucleus Research is a global provider of investigative, case-based technology research and advisory services. We deliver the numbers that drive business decisions. For more information, visit or follow us on Twitter @NucleusResearch.


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Letty Ledbetter

Dean Fisk
Finn Partners (for Certinia)
[email protected]

Adam Ouellet
InkHouse (for Nucleus Research)
[email protected]