FinancialForce Ranks #1 on G2’s Enterprise and Mid-Market PSA Index Reports
Certinia Achieves Top PSA Vendor Status in G2’s Spring 2020 Index
SAN FRANCISCO – March 24, 2020 – Certinia, the #1 Enterprise Professional Services Automation (PSA) and the only customer-centric ERP (CCERP) cloud solution, has been named the #1 vendor in G2’s Spring 2020 Enterprise PSA Grid Report, Mid-Market PSA Grid Report, and main PSA Grid Report. Certinia has also been named a leader in G2’s Momentum Grid for PSA.
“Our customers are the heartbeat of our business, and nothing is more important to us than their success,” said Debbie Ashton, senior vice president, strategic customer experience at Certinia. “We are honored to once again achieve the number-one ranking across G2’s Enterprise and Mid-Market Reports for PSA and we are grateful to our customers everywhere who have consistently recognized our dedication to innovation, execution, and results on their behalf.”
G2, an online B2B software review platform, recognized Certinia for its extremely high customer satisfaction scores and its large market presence. G2 ranks products and vendors in an industry grid based on reviews gathered from its online community, as well as data collected from social networks and other online resources. G2 applies a unique algorithm to this data to calculate a vendor’s customer satisfaction and market presence scores in real time.
High Praise from Customers
Highlights from recent Certinia PSA customer reviews on G2 include:
- East or west, Certinia PSA is the best: “(Certinia PSA) is the most efficient and user-friendly software. The best part of the software is it provides visibility to the entire organization and not just services management. We always get a clear picture of the resource capacity, availability, skills, etc.”
- Better project visibility: “Certinia PSA integrates with SalesForce, which allows resource planning, revenue recognition, and forecasting in one place. It captures all the data you need in one form or fashion.”
- End-to-end customer visibility: “Certinia PSA integration between opportunities and projects is seamless, minimizing data entry and enabling robust reporting. It is a very powerful tool with a lot of functionality… helping to develop and manage relationships with customers.”
Strong Industry Recognition and Market Momentum
This latest recognition from G2 comes at a time of significant market momentum for Certinia. In February, the company was recognized as the most adopted PSA solution in the thirteenth annual PS Maturity™ Benchmark published by SPI Research, the global authority for the professional services sector. Certinia PSA stands head and shoulders above other providers, having been adopted by 33% of the 513 professional services organizations that took part in the survey. By way of contrast, the second-most prevalent PSA solution is used by only 9.7% of respondents.
Certinia delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent analytics — all on the leading business cloud platform from Salesforce. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.financialforce.com.
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