FinancialForce Receives IDC CSAT Award for Professional Services Automation
San Francisco, CA – November 15, 2022 – Certinia, the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced it has been awarded the IDC CSAT Award for Professional Services Automation. Certinia scored significantly higher than its peers in areas such as user experience, product innovation, ease of implementation, geographic reach, and enterprise-level customer support.
IDC’s customer satisfaction award program, the CSAT Awards, recognizes the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath survey. As part of the evaluation process, customers were asked to rate their vendor on more than 30 different customer satisfaction metrics. The overall outcome included responses from approximately 2,400 organizations across all geographic regions and company sizes. All survey respondents undertook an extensive screening process to ensure they are familiar with the technologies they were asked about, are current users, and have influence in their company’s technology buying decisions.
“We are extremely proud to receive this award, which is a reflection of our commitment to go above and beyond for our customers to help them deliver their desired outcomes,” said Todd Kisaberth, Chief Customer Officer at Certinia. “As a customer-centric organization, it’s rewarding to know that we are creating products and services that provide tremendous business value and a world-class experience to our customers. This honor is a testament to our amazing customers and dedicated employees who are deeply passionate about customer success.”
Certinia’s new Services-as-a-Business platform provides a 360-degree view of every customer while powering all aspects of services operations —from sales, to delivery, to customer success management, to financial management and planning—all built on Salesforce.com. With Certinia, services businesses can achieve accelerated growth, improved profitability, market-leading customer satisfaction, and consistent renewals.
“IDC collected and analyzed customer satisfaction scores for more than 200 software providers across 15 different enterprise application markets,” said Eric Newmark, program vice president—SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce at IDC. “Customers rated their SaaS provider on more than 30 metrics, including categories like product innovation, customer support, and thought leadership. Certinia performed very well within the Professional Services Automation market and should be very proud of this accomplishment.”
To see the full award report and findings on Certinia, please click here.
Certinia elevates business growth through a complete Services-as-a-Business (SaaB) solution that spans service delivery, finance, and customer success. Run on the leading cloud platform, Salesforce, Certinia enables organizations to run a connected business, deliver with intelligence, and achieve agility at scale. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.financialforce.com.
Certinia, Certinia.com, and the Certinia logo are trademarks of Certinia.com, Inc. or its licensors. Any third-party brands or names referenced herein may be trademarks of their respective owners.