New Survey Reveals FinancialForce Is Top Installed Professional Services Automation Platform

Certinia PSA product leads by a wide margin, according to the TSIA 2019 Professional Services Tech Stack Survey

SAN DIEGO – May 06, 2019 – Certinia announced that it leads all competitors by a wide margin as the most installed PSA solution, according to a new report released by the Technology Services Industry Association (TSIA).

Announced at TSIA’s Technology & Services World conference, the TSIA 2019 Professional Services Tech Stack Survey, which defines the recommended technology stack for professional services, found that Certinia PSA is the top installed PSA product in the market, with 69% of survey respondents using Certinia. The nearest competitor was used by only 12% of respondents.

“The TSIA 2019 Professional Services Tech Stack Survey speaks volumes about the popularity of Certinia PSA and how the platform is becoming increasingly important to the success of professional services organizations,” said Lori Ellsworth, Certinia Vice President, PSA Product Management. “As the leading enterprise PSA platform, Certinia brings predictability and efficiency to every stage of service delivery, helping the world’s largest enterprise organizations grow more rapidly.”

The TSIA report also found that PSA adoption among all organizations is on the rise, with PSA usage growing dramatically over the last year, from 61% in 2018 to 82% in 2019. What’s more, the study revealed that 40% of respondent organizations are planning new or additional spending on PSA in the coming year. Leading the charge are large organizations with revenue of $10 billion or more, of which 57% have plans to increase their PSA spending over the next 12 months, according to the TSIA survey.

“Technology is incredibly important to the success of professional services teams. That’s why they are turning to PSA platforms like Certinia to take their business to the next level,” said John Ragsdale, TSIA Distinguished Vice President, Technology Research. “Today’s PSA platforms, such as top-installed solution Certinia, now come complete with the rich feature set and sophistication that large global organizations need to boost productivity and increase profitability.”

About Certinia

Certinia delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent analytics — all on the leading business cloud platform from Salesforce. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit


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