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Our customers ranked “Best-of-the-Best” in SPI Professional Services Maturity Benchmark Report

Certinia customers are truly the best. Today we’re proud to share that three organizations using Certinia Professional Services Automation have been named top performers in Service Performance Insight’s (SPI Research) “Best-of-the-Best” Professional Services Organizations (PSO) list, which is part of the firm’s annual Professional Services Maturity™ Benchmark Report.

These top performers grew both revenues and new jobs at more than twice the rate of average firms.  

Out of 456 participating organizations in the 2018 study, 20 firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions: Leadership, Client Relationships, Human Capital Alignment, Service Execution, and Finance and Operations.

For Certinia, this marks the eighth consecutive year that our customers have been honored and the second year in a row we have had three customers rank in the same “Best-of-the-Best” list. The numbers don’t lie: companies that take advantage of our PSA solution, natively built on the Salesforce platform, are outperforming the competition.

SPI’s annual benchmark report, offering fact-based industry research to shed light on trends and insights in the professional services world, is an industry standard for professional services benchmarking. Both current and prospective Certinia customers leverage this report to compare their own performance against other leading service-driven organizations, helping them spot red flags before they rise and discover opportunities to drive improvement.

Dive deeper into how these top performers earned “Best-of-the-Best” status and download the complimentary research report. And stay tuned to our blog for more posts covering this important research geared to helping services organizations succeed.

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