Our top 3 takeaways from Gartner® Market Guide for Professional Services Automation Tools
This article is written by Yvette Ross, Director of Product Marketing with Certinia. Her goal is to help organizations understand the value of the right cloud platform and how it can help organizations run a most intelligent, agile, and connected business. Get her insights here on the Gartner Market Guide for Professional Services Automation Tools.
Is your services business equipped to capitalize on the massive market opportunities expected? Are your operations streamlined for maximum efficiency?
In today’s fast-paced business environment, Professional Services Automation (PSA) tools are essential for organizations aiming to optimize their operations and drive growth. Here are our top 3 takeaways from the Gartner Market Guide for Professional Services Automation Tools, offering valuable insights to help services businesses stay ahead.
1.) A Booming Market for Services and PSA: According to the report, “The worldwide services market is forecast to grow by 9.4% in U.S. dollars in 2025 (8.1% in constant currency) and will reach $2.33 trillion in 2028. This growth is reshaping the landscape of professional services, with an increasing number of organizations adopting PSA tools to streamline their operations and maximize efficiency. Key trends driving this evolution include the expansion of PSA tools beyond IT and the shift toward easy-to-deploy SaaS platforms.
2.) Meeting Evolving Needs: As businesses grow and their needs change, PSA tools are evolving to meet these evolving requirements. This includes tighter connection with other enterprise systems, such as CRM and finance, to provide a more cohesive and efficient operational environment.
3.) Comprehensive Functionality and Scalability Matters: As Gartner reports, “PSA tools support the needs of services businesses — from opportunity and planning, to execution and delivery, through resource management, reporting and billing/invoicing. Tech CEOs can use this guide to learn about major considerations, major market segments and representative solutions.” Certinia agrees! Organizations should assess their current and future operational needs to choose the right PSA tool, ensuring it can scale with the business and support evolving requirements.
Who is Certinia?
Certinia PS Cloud is specifically built for services-based organizations, offering a comprehensive solution that covers the entire professional services value chain to improve utilization and profitability. Built on the Salesforce platform, it ensures real-time data sharing between services and sales teams, enhancing visibility and efficiency. With a single system to manage the entire services lifecycle, Certinia’s scalable professional services solution empowers services businesses to grow and thrive.
Explore the Gartner Market Guide for Professional Services Automation Tools to learn more about the latest trends and best practices in the PSA landscape.
Gartner, Market Guide for Professional Services Automation Tools, Don Ribar, Danny Ryan, Eric Cheung, 6 November 2024
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