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Salesforce World Tour London: AppExchange – Apps that make a huge difference

Salesforce World Tour is set to hit UK shores next week at London ExCeL. The completely free event offers a great learning opportunity to find out how to drive digital transformation and success in the age of the customer.

As well as their own keynotes, Salesforcebrings together a whole host of industry experts to inspire and engage any business and teach us how to connect with customers in a whole new way.

adamjBe sure to attend breakout sessions to hear directly from thought leaders, including Certinia customer, Adam Jones, Advanced Planning and Innovation Lead at HP Enterprise.

Session name: AppExchange for Everyone: Apps That Make a Huge Difference
Time: 8:45am

Adam will participate in the breakout session titled AppExchange for Everyone: Apps That Make a Huge Difference, starting 8.45am. He will be joined on a panel from other industry experts to discuss how customers can extend Sales and Service Cloud through adding further AppExchange free and paid for apps to power solutions for every department. With over 2,900 apps on the AppExchange anyone can run their entire business on Salesforce. Learn why over 79% of Salesforce customers use AppExchange apps.

Adam will focus on his use of our very own app, Certinia Professional Services Automation, a cornerstone of HP’s Global Support Delivery Transformation. For HP Enterprise, this involves evaluating its processes both from global, to regional, to country. It has standardised and simplified its processes.

HP Enterprise uses Certinia PSA to enable consistent delivery of the same services to customers worldwide. It also allows HP Enterprise to assign the right resources with the right skills and track time to obtain a profit and loss understanding on cost projection of services.

Now HP Enterprise can base resource assignment and time tracking on actual information, which is fundamental in how it learns to deliver services effectively.

HP Enterprise is now using one system for proactive and consultancy service delivery instead of 15 different and disparate tools, significantly increasing efficiency and time to focus on business transformation, which has a positive impact on customer experience.

Don’t just take our word for it. Hear from Adam and others on how Certinia and other AppExchange apps can really take your business to the next level. Visit us at our stand to learn more about how you can run your entire business on Salesforce and how this gives you a key advantage in the age of the customer.

If you’re not already registered for Salesforce World Tour London, it’s not too late! Register here.

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