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Why customers rank FinancialForce the #1 PSA for the enterprise

It’s been a year of strong momentum for Certinia PSA, the industry’s #1 enterprise professional services automation (PSA) solution, helping global services organizations optimize service delivery processes and run more predictably and profitably.

With more than 100 new PSA customers in its Fiscal Year 2019, significant product innovations, and numerous industry accolades; including the #1 ranking in Enterprise Professional Services Automation by G2 Crowd and recognition as the most adopted PSA solution in SPI Research’s 2019 PS Maturity™ Benchmark report, experts expect Certinia PSA adoption to continue to surge.

Global expansion

This year Certinia added many new global customers to the roster across multiple industry verticals including SalesLoft, Apttus, Elekta, and Five9—using Certinia PSA to scale and grow their businesses on demand.

Product innovations

At the core of Certinia’s success in the marketplace is customer value, which is in turn driven by product innovations. In the past year, one of our most exciting announcements was the launch of Certinia PSA Analytics, powered by Salesforce Einstein, giving services professionals the ability to run a more data-driven business with forecasting at their fingertips.

Additionally, Certinia debuted French, Spanish, and Dutch language packs for organizations running global business operations and unveiled a new Integration Hub to accelerate and simplify the connection between Certinia and third-party applications. Combined with an upgraded user experience with Salesforce Lightning, Certinia PSA empowers services professionals to more optimally track their business and drive growth.

Industry recognition

Besides being the highest customer-rated PSA cloud solution for both midsize and enterprise organizations according to G2 Crowd, Certinia was named to the Q1 2019 Constellation ShortList™ for both Enterprise Cloud Finance and Smart Services Digital Monetization Platforms, marking the third consecutive quarter appearance in both categories. Certinia was also positioned as leader in the most recent IDC MarketScape: Worldwide SaaS and Cloud-Enabled PSA ERP Applications 2017 Vendor Assessment.

Looking ahead

We’re excited about what the next level of product innovations will bring to services organizations – all geared to help customers gain more predictability, embrace new markets, and grow. 


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