Time is money, and inefficiency is expensive. Certinia customer insights improve customer engagement and satisfaction. Grow great relationships with comprehensive best practices and the most intelligent analytics available on the Salesforce cloud platform.
Deliver flawless service with the #1 enterprise PSA
Certinia professional services automation delivers predictability and efficiency at every stage of service delivery. We help the world’s largest enterprise organizations grow customer engagement, retention and revenue faster.
Make customer satisfaction the basis of every decision with ERP insights
Certinia is the only customer-centric ERP solution. We power engaging, brand-building experiences with streamlined, simplified, and automated financial operations on the Salesforce platform. Put your services on the path to continuous improvement.
Service delivery success can be your team’s masterpiece
Customer service is an art form requiring software to orchestrate and implement customer success best practices. Certinia connects your organization end-to-end, enterprise-wide, on the customer platform of record—Salesforce. Make yours an always-on, omnichannel service brand.
We run our entire business on Salesforce and the Certinia PSA system. We run a global operating model with consistent offerings and capabilities that span the world. As we’ve grown, so has the complexity of our business, and we continue to innovate together so that we can leverage the insights on our business and really drive value for our customers at scale.
Lori Steele, EVP, Global Professional Services, Salesforce
It is important for us as a growing business to have Certinia. There are plenty of applications we’ve outgrown but Certinia continues to be the backbone of our services.
Thom O’Connor, VP of Services, Elastic
Splunk was able to make a swift transition to remote delivery and re-engineer in real-time amidst the global COVID-19 crisis. While the shift required some short-term heavy lifting, we were quickly up and running smoothly in the new normal. This would not have been possible without the flexibility that Certinia and Salesforce provided.
Toni Pavlovich, Chief Customer Officer, Splunk
With Certinia, we will be taken to a next level as we start to move from what I would call “action and insight” to “action and outcome,” which really means that we’re going to drive action orientation to place with our customers at the point of service. PSA Analytics powered by Salesforce Einstein will help us get to this next level of artificial intelligence. This really changes the game of how we engage with our customers.
Adam Jones, Strategist, HPE Pointnext Services Delivery
We live and breathe Certinia PSA – it’s an extension of our brain. It allows us to be smart and continuously know and report on our projects.
Tammy Godin, Director, North America Professional Services, Imprivata
Certinia for Salesforce
A single source of certainty
Certinia is native to Salesforce, sharing the same customer record, user experience, and industry leading analytics with the world’s most trusted cloud business platform. Give your teams the ability to collaborate in real-time across your entire services business and deliver truly differentiated customer outcomes.