formerly FinancialForce
formerly FinancialForce
Success plans
If you ever need help or have questions about your system, we make sure you get well-informed, proactive support from the Certinia team. Choose between two success plans: Standard and Premier. You can also choose to customize your account with add-on services.
| Navigator Program Level | Standard | Premier | Elite* | |
|---|---|---|---|---|
| Pricing | Included | Contact AE/CSM | Contact AE/CSM | |
| Support | Access | 12×5 | 24×7 (P1 & P2 Issues) | 24×7 (P1 & P2 Issues) |
| Response Times | 2 business days | P1: 1 hour |
P1: 1 hour |
|
| Community Access | Included for all users | Included for all users | Included for all users | |
| Support Users | 5 | 10 | 25 | |
| Technical Success | 5 engagements per year | 20 engagements per year | ||
| Exclusive to Elite | Named Technical Lead |
Targeted at 8 hours per week (400 hours per year) |
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| Product Roadmap Alignment |
up to 2 dedicated sessions per year |
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* The Navigator Elite Success Plan has specific eligibility requirements. Please contact your account executive for details.
In addition to your Success Plan entitlements, we offer number of add-on services made available for purchase so you can truly customize your success plan to your needs. Please reach out to your Account Executive or Customer Success Manager to review any of these plans in more detail.