Say hello to the platform for services business

Connect with us at Dreamforce 2024

September 16 – 19, 2024
Fogo de Chão / San Francisco, CA

Meet Certinia, the platform for services business that brings the ultimate intelligence to every aspect of your business. It’s where services delivery excellence and customer success intersect. See the transformative power in action at Dreamforce 2024.

Agenda

Your single source of Certinia.

This agenda is all about innovation, reimagination, and game-changing insights, all geared to help bring certainty to your services business.

Day 1: Monday, September 16, 2024

7:30 am
to
5:00 pm
Pacific Time

Connect with Certinia at Dreamforce

Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
5:00 pm
to
5:30 pm
Pacific Time

Increasing Services Delivery Certainty with Certinia AI and Analytics

AI Session
Register now

More info Join us as we discuss using Einstein Discovery and Salesforce Data Cloud in conjunction with Certinia PS and CS Cloud to automate traditional manual, time-consuming processes, leveraging best practices, and knowledge creation across the organization. This session will serve as a practical guide to help companies understand how AI impacts their business today.
5:30 pm
to
7:00 pm
Pacific Time

Kickoff Happy Hour

Sponsored by A5
Sold out – Register for the waitlist

More info Kickoff Dreamforce 2024 with a drink on us. Space is limited, so make sure you register early!

Day 2: Tuesday, September 17, 2024

7:30 am
to
9:00 am
Pacific Time

The Journey After Go-Live: Adoption and Continuous Improvement

Featuring VFP Consulting
Register now

More info Kick off Dreamforce week with a delicious breakfast and a little education with VFP Consulting. This in-person session at Dreamforce will focus on driving adoption, continuous improvement, and leveraging new features. Learn how to align your product roadmap with your business objectives and ensure success after going live.
8:00 am
to
4:00 pm
Pacific Time

Partner Solution Showcase

More details to be announced soon.
Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
8:30 am
to
6:30 pm
Pacific Time

Campground Booth

Visit us in booth #1117
Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
4:30 pm
to
5:15 pm
Pacific Time

The Transformation: PwC’s Strategic Journey with Certinia

PS Cloud Session at Fogo de Chao
Register now

More info Join Certinia Chief Executive Officer, DJ Paoni, and PwC’s Managing Directors Amy Richmond and Jason George, as they walk through PwC’s process, best practices and desired outcomes around their transformation to a skills-based organization.
5:00 pm
to
7:00 pm
Pacific Time

Tacos & Tequila Happy Hour

Sponsored By Salesforce and PwC
Sold out – Register for the waitlist

More info It’s Tuesday – you know what that means? Tacos & tequila! Join us for a happy hour that you don’t want to miss. Space is limited, so make sure you register early!

Day 3: Wednesday, September 18, 2024

7:30 am
to
9:00 am
Pacific Time

The Journey Forward with Raju Malhotra

Certinia Product Roadmap Breakfast

Register now

More info Kick off day 2 of Dreamforce 2024 with a hearty serving of breakfast and brainpower, as Certinia’s Chief Product & Technology Officer Raju Malhotra shares highlights from the recent Summer 2024 release, Certinia’s product roadmap, and his strategic vision for the future of service delivery within the Salesforce ecosystem.
8:00 am
to
4:00 pm
Pacific Time

Partner Solution Showcase

More details to be announced soon.

Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
8:30 am
to
5:00 pm
Pacific Time

Campground Booth

Visit us in booth #1117
Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
4:00 pm
to
4:45 pm
Pacific Time

The Evolving Role of Customer Success: Driving Revenue Retention and Growth

CS Cloud Session
Register now

More info Join experts from Salesforce, Dell, and Certinia to hear their perspective on the trends and methodologies transforming CS from a reactive service to a proactive revenue engine, the operating models that are driving a unified, value-driven journey for their customers, and best practices for managing a powerful CS team that ultimately contributes to sustainable business growth and success.
4:30 pm
to
6:30 pm
Pacific Time

Dreamfest Pre-Game Happy Hour

Sponsored by Salesforce and SoftServe
Sold out – Register for the waitlist

More info Get ready for Dreamfest by kicking off the night with happy hour. Space is limited, so make sure you register early!

Day 4: Thursday, September 19, 2024

8:00 am
to
3:00 pm
Pacific Time

Partner Solution Showcase

More details to be announced soon.

Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
8:30 am
to
4:00 pm
Pacific Time

Campground Booth

Visit us in booth #1117
Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!
7:30 am
to
3:00 pm
Pacific Time

Meet with Our Sales Team

Schedule time today

More info Schedule a meeting with a Certinia team member at Fogo de Chão, just across the street from the Dreamforce campground!

Meet Certinia at Dreamforce

Meet with our onsite team of experts to learn how Certinia can help you build a customer-centric platform for a connected services journey. It's easy to schedule time that works with your conference plans.

Connect with us

Find us at and around Moscone Center

Fogo de Chão
Book a meeting with us or check out one of our sessions just across the street from Moscone Center.

Fogo de Chão Brazilian Steakhouse
201 3rd St, Suite 100, San Francisco, CA 94103

Dreamforce Campground
Visit us in booth #1117 at the Moscone Center to say hello to our onsite team of experts and check out our live theater sessions!

Moscone Center
747 Howard St, San Francisco, CA 94103