Run a more predictable, efficient business and exceed customer expectations with embedded analytics and reporting in Certinia – powered by CRM Analytics.
ANALYTICS FOR SERVICES TEAMS
Optimize resource planning and project profitability with hyper-accurate forecasting and insights delivered by CRM Analytics in Certinia Professional Services Automation (PSA). Analyze current and future projects with data across billings, backlog, utilization, and other important KPIs.
Certinia ERP Cloud gives you a complete, customer-centric view of your business on the world’s #1 cloud platform from Salesforce. With a single customer account record, you get a trusted source of truth to help you streamline your operations and put your customers at the center of everything you do. Learn how Certinia for Salesforce provides a single-view across the entire customer experience.