Welcome to the
Executive Advisory Board

We look forward to seeing you at the North America Executive Customer Advisory Board meeting, April 28 & 29, 2025 in Orlando, Florida.

Location: Orlando World Center Marriott, 8701 World Center Dr, Orlando, FL 32821
Meeting Room: Key Biscayne, North Tower
Meal Room: Key Largo, North Tower

Agenda*

Monday | April 28, 2025

  • 6:30 pm – Group Dinner, Siro Restaurant, Orlando World Center Marriott Lobby

Tuesday | April 29, 2025

  • 7:15 am – Breakfast
  • 8:00 am – Welcome
  • 8:15 am – Certinia Update with DJ Paoni, CEO | Strategy to execution: Bobby Cesafsky, COO
  • 9:00 am – Product Strategy with Raju Malhotra, CPTO
  • 10:00 am – Break
  • 10:15 am – Roundtable: How will AI help you support your services selling, services delivery and customer success capabilities
  • 12:15 pm – Lunch
  • 1:00 pm – Speaker: Yvan Marceau shares the Siemens journey on PS Cloud
  • 1:30 pm – Speaker: Phil Nanus shares the Salesforce journey on CS Cloud
  • 2:00 pm – Product Roundtable: Lori & Will share 3-5 strategic questions as pre-work for the customer to answer that are shared as prework. This session will be a facilitated conversation around the themes from the answers provided by the customers
  • 3:00 pm – Break
  • 3:15 pm – Roundtable: Customer Experience advisory session – share some highlights and opportunity for improvement perspective on partnership with Certinia
  • 4:00 pm – Wrap up and Close Meeting

*Agenda is subject to change. Additional details will be posted as they become available.

You can book your hotel room directly with the Marriott, or if you are attending TSIA you may book through their room block here.

Will you attend?

Click here for the meeting room floor plan.