FinancialForce Broadens C-Suite, Appoints Todd Kisaberth as Chief Customer Officer
San Francisco, February 28, 2022 – Certinia, the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced the appointment of Todd Kisaberth as Chief Customer Officer reporting to CEO Scott Brown. Kisaberth has over 20 years of experience serving in executive leadership roles in global B2B technology companies. He will lead all customer-facing operations including customer success, post-sales support, professional services, renewals, and community.
“At Certinia, we are committed to putting the customer at the center of everything we do,” said Scott Brown, CEO of Certinia. “With the addition of Todd to our team, we can further improve the customer experience in powerful new ways and deliver the highest level of customer success. I look forward to working closely with Todd to meet the expanding needs of our customers and ensure that every customer realizes maximum value from their investment in Certinia.”
Most recently, Kisaberth served as Chief Customer Officer at Plex Systems, where he was responsible for the entire Plex customer experience, including professional education and services, customer care, and global services and support. Prior to that, he was Vice President Customer Advocacy at Tenable, where he oversaw the customer experience program, customer support, community, professional services, and training. Earlier in his career, Kisaberth was Senior Vice President, Global Services—Americas at PTC, where he led a team of 350 services professionals and helped grow the business to $130 million.
“I’m deeply impressed with the commitment that Certinia has to its customers. Certinia doesn’t just talk about customer centricity, it lives and breathes it,” said Kisaberth. “I look forward to working with some of the most talented people in the industry to serve our customers to the fullest potential and accelerate our next phase of growth.”
Kisaberth holds a Bachelor of Science in Mechanical Engineering from The University of Toledo.
Certinia accelerates business growth with customer-centric ERP, Professional Services
Automation (PSA), and Customer Success solutions. Run on the leading cloud platform, Salesforce, Certinia enables organizations to see their customers in full color, to unlock customer insights, deliver innovative experiences, run a digital business, and achieve agility and resilience. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.financialforce.com.
#1 PSA by G2; Most adopted PSA solution in SPI Research’s 2021 PS Maturity™ Benchmark; most adopted PSA solution by Technology Services Industry Association in 2020; Leader in Accounting by G2; leader in IDC MarketScape for Worldwide SaaS and Cloud-Enabled Midmarket Finance and Accounting Applications, 2020; IDC CSAT Award for SaaS ERP and SaaS Subscription Billing.