While the global pandemic offers the clearest example yet, uncertainty and volatility have always played a part in service delivery.
Do I have the right people to deliver on my projects effectively and profitably? What about 6 months from now, or in 24 months? In all regions and practices? Do I have the right systems in place to accurately forecast services revenue, or are we just making our best guess and putting it in a spreadsheet that upper management will either ignore or manipulate to fit the current situation?
The sheer volume of data generated by a services organization can help answer many of these questions, but only if that data is synchronized across sales, finance, operations, and service delivery teams. No spreadsheet is powerful enough to manage that, but recent advances in services automation software and analytic tools have brought this vision to life.