If you’re making the decision to adopt CPQ software at your services organizations, you probably have questions about how it works within your organization.
The CPQ process streamlines many daily activities that can regularly cause bottlenecks or delay customer service, including:
Once you’ve adopted CPQ software, you’re also adopting a new process for accessing and providing price quote information to prospects and customers.
Here’s what that process looks like:
You might think the CPQ process flow ends once the prospect or customer has agreed to place an order. However, while this action signifies that a deal has been closed and revenue can be recorded, the process is not truly over (from a CPQ perspective) until the cash has been applied and the transaction can be recorded and analyzed.
Once a CPQ process has ended, it is approved for the next sale. You will see the increasing benefits of this streamlined process as sales become more efficient and customers enjoy an enhanced buying experience. And with better data recording and accessibility, future transactions will be highly accurate, more professional, and easier to execute, even if they involve complex services delivery configurations.
CPQ software for services helps accelerate the front-end of the sales process, taking the guesswork out of the mountains of key data and information salespeople would otherwise have to sift through, and impose controls to ensure accuracy and quality.