Everyone gets that CRM is essential. But today’s businesses also need a way to unify sellers with other key business functions, including professional services teams and traditionally back-office roles, such as accounting and finance.
Seamlessly prepare compelling estimates that are both competitive and profitable. Transform estimates directly into resource requests and projects. Deliver against your company’s business goals and financial targets.
Improve project profitability and resource utilization with Certinia’s professional services automation solution. Keep projects on time, customers happy, and reports updated–all on the leading business cloud platform from Salesforce.
Optimize the deployment of your most valuable asset–your people–and enjoy strong resource utilization rates, employee satisfaction rates, and customer success rates. Understand your resourcing and skill needs based on your actual pipeline and backlog.
Say goodbye to complex billing issues. Whether you deal in time and materials (T&M), subscription-based contracts, fixed-fee services, or a blend of these, you’re free to develop pricing and billing models tailored to your customers’ needs.
Reduce revenue leakage and automate revenue recognition. With a single database, automated processes, and powerful forecasting tools, ensure that nothing falls through the cracks.
Run a more predictable and efficient services business, tackle your most pressing challenges with certainty, and exceed customer expectations with purpose-built analytics that understand the business of services.
Services teams that can best collaborate and communicate with partners and customers perform better. Share project-related information and status updates, capture time and expenses in one place, and keep everyone in the loop.
Easily manage your global operations with best-in-class accounting. With comprehensive financial reporting, automated billing, built-in audit trails, and personalized workspaces, you can unify your business on the Salesforce platform.
Embrace new business models with confidence. Create a single source of certainty for even the most complex customer relationships while boosting accuracy and efficiency with the best subscription billing software for Salesforce.
Centralize revenue streams in a single revenue recognition and forecasting solution. Stay compliant with ASC 606 and IFRS 15 standards, automate calculations, and reduce period-end close for a complete picture of your revenue.
Accelerate your planning cycles with core financials and analytics coming from a single platform. Build more dynamic, accurate plans, stress-test scenarios, and better anticipate how much to spend and where.
Get visibility and control over the entire procure-to-pay process for both indirect and direct spend. Automate approval workflows, minimize costs, and prevent contract leakage while enforcing spend controls all on the Salesforce platform.
Simplify and optimize the entire order-to-fulfillment process on Salesforce for both goods and services. Know your inventory, what you can sell, what’s out for delivery, and how to make it all profitable.
Increase revenue and grow your business with insightful analytics powered by Salesforce. Use pre-built dashboards and fine-tuned data to keep your operations running lean, consistent, and predictive.
Improve the efficiency of collections staff and reduce DSO with a self-service billing and payments community personalized for your customers. Empower them to manage their own accounts online and use built-in social tools for quick and easy communication.
Put all the customer intelligence you have to good use. The Customer Success Cloud delivers a complete view of every customer’s journey and unlocks actionable insights into customer engagement.
Capture your customer success best practices with built-in success playbooks. Know exactly what actions to take to maintain positive momentum.
Customer success is a team effort. Identify and align the right people across multiple departments to collaborate on customer success activities end-to-end.
Certinia offers business services and business process outsourcing (BPO) organizations a modern Services-as-a-Business platform that drives operational efficiencies while also improving customer experience and key business metrics.
Amid rapid industry changes, professional services businesses still want to deliver great results on time and on budget, keeping customers happy and successful. Make that vision reality with a complete Services-as-a-Business platform from Certinia.
Whether it's funding new investments, gaining a competitive advantage, or attracting and serving customers, profitable growth is essential to success in the technology industry. Certinia is built to help high-growth tech businesses like yours scale profitably.
Certinia customers come in all sizes, from mid-size services firms to global titans. But they all share a clear focus on their customer’s success and a commitment to business agility.
Customer needs can be complex. To meet these needs, Certinia works with a thriving ecosystem of partners that complement our solutions. Grow your company alongside the complete, modern Services-as-a-Business platform.
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting.
formerly FinancialForce
