Telecommunications companies today must contend with new technologies, demand to deliver services faster at a lower cost, and the drive for growth. With the leading PSA and the only modern ERP solutions native on the Salesforce platform, Certinia is designed to scale with your business.
Certinia Professional Services Automation (PSA) optimizes your professional services execution across business units, countries, and currencies, leading to improved employee retention, boosted utilization, and reliably on-time, on-budget project delivery.
Certinia PSA gives you the scalability, security, and flexibility of the world’s #1 cloud platform to support your service delivery. Additionally, informed by our experience working with global services leaders, Certinia comes with built-in best practices to help you improve win rates, utilization, and margins.
Best practices & processes
Certinia offers the richest set of capabilities of any PSA solution, allowing you to leverage packaged best practices and processes out of the box. You can also configure and continuously hone the solution to match the processes unique to your organization as your business evolves.
Eliminate broken “handoff” and “over-the-wall” processes, and instead provide a unified experience for both customers and project staff. Extend the project beyond your four walls to deliver transparency and collaboration to your customers, partners, and project team.
Billling & revenue management
Certinia empowers you to more easily deliver service-based offerings and service-product blends. Whether you deal in complex, subscription-based contracts, fixed-fee services, or individual products, all sources of billing and revenue management can be accommodated.
You don’t have to hire an army of data scientists or buy expensive third-party tools and data warehouses to glean meaningful business insights. With project, revenue, and cost data for all of your business in one place, Certinia eliminates revenue leakage and provides powerful, holistic analytics.
Native to Salesforce, Certinia gives you a complete view of your customers, from opportunity to renewal. Your team can view and manage invoicing, pricing, revenue recognition, service delivery, accounting, reporting, and analytics all on a single platform.