Run Don’t Walk:
How Five9 Saved Millions with Certinia PSA


Why limp through your day to day operations when you can sprint through them? In this webinar, learn how leading cloud contact center platform Five9, along with help from the expert team at VFP Consulting, saved thousands of hours and millions of dollars by deploying Certinia Professional Services Automation (PSA). Using a phased approach, the experienced team at VFP helped integrate Five9 into the Salesforce ecosystem, implementing Certinia PSA across all service divisions.

It’s understandable that operations have become more complex due to evolving business models and new regulations. Manual processes, siloed systems, and legacy applications can’t keep up with the complicated combination of service delivery, billing, and revenue recognition for companies in the everything-as-a-service (XaaS) economy.

Thanks to its new 360-view of sales, services, and other key processes, Five9 has opened the door for community sharing and company-wide project insights with customers, team members, and key partners. And with Certinia Billing and Revenue Management on the horizon for Five9, we’ll also discuss some of the additional time and cost savings they can expect based on the success of similar Certinia customers in the software and high-tech industry.