CERTINIA CUSTOMER SUPPORT

Your success is our mission

In a world of variables, your support shouldn't be one. We provide the deep-domain expertise and proactive reliability you need to master your Certinia environment. Our team ensures your technology works as hard as you do.

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Expert support, your way

Whether you’re looking for a quick self-service solution, a strategic discussion with a peer, or direct collaboration with an expert, we have a channel designed for your success.

Proven results. Not just promises.

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SLA compliance

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Success Plans

Choose the success plan that fits your goals. With Certinia support, you'll receive the assistance you need to maximize the benefits of your investment. Our expert team is here to provide the support, coaching, and strategic guidance to help you drive adoption, optimize your use of Certinia, and maximize your return on investment.

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Success Plans

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2026 Holidays

We are committed to providing you with the assistance you need.

Premier and Elite customers receive continuous 24/7 critical support, including coverage during all regional holidays. This ensures uninterrupted resolution for your most urgent issues.

For all other inquiries, assistance is available during the local business hours of our operating regions. Please refer to the table below for a complete list of observed holidays.

US	UK	Australia	Spain
Jan 1 New Year’s Day	Jan 1 New Year’s Day	Jan 1 New Year’s Holiday	Jan 1 New Year’s Holiday
Jan 19 Martin Luther King Jr. Day	Mar 7 Certinia Time for You Day	Jan 26 Australia Day	Jan 2 Conquest Day (Granada only)
Feb 16 President’s Day	Apr 3 Good Friday	Mar 7 Certinia Time for You Day	Jan 6 King’s Day
Mar 7 Certinia Time for You Day	Apr 6 Easter Monday	Mar 9 Labour Day (Victoria only)	Feb 28 Day of Andalucia (Andalucia only)
May 25 Memorial Day	May 4 May Bank Holiday	Apr 3 Good Friday	Mar 7 Certinia Time for You Day
Jun 19 Juneteenth	May 25 Spring Bank Holiday	Apr 6 Easter Monday	Apr 2 Easter Thursday
Jul 3 Independence Day	Aug 7 Certinia Family & Friends Day	Apr 25 ANZAC Day	Apr 3 Easter Friday
Aug 8 Certinia Family & Friends Day	Aug 31 Summer Bank Holiday	May 4 Labour Day (Queensland only)	May 1 Labour Day (Observed)
Sep 7 Labor Day	Nov 11 Remembrance/Armistice Day	Jun 1 National Reconciliation Day	Jun 4 Corpus Christi (Granada only)
Nov 26 Thanksgiving Day	Dec 24 – Jan 1, 2027 Holiday Shutdown	Jun 8 King’s Birthday (New South Wales/Victoria)	Aug 8 Certinia Family & Friends Day
Nov 27 Day after Thanksgiving		Aug 8 Certinia Family & Friends Day	Aug 15 Assumption Day
Dec 24 – Jan 1, 2027 Holiday Shutdown		Aug 12 Royal Queensland (Ekka Wednesday) (Brisbane-based only)	Oct 12 Hispanic National Day
		Oct 5 Labour Day (New South Wales)	Dec 1 Universal Suffrage Day
		Oct 5 King’s Birthday (Queensland only)	Dec 8 Inmaculada Concepción
		Nov 3 Melbourne Cup (Victoria only)	Dec 24 – Jan 1, 2027 Holiday Shutdown
		Dec 24 – Jan 1, 2027 Holiday Shutdown

Your success is our mission

Expert support, your way

Digital self-service support

Peer support

Expert-assisted support

Proven results. Not just promises.

Success Plans

Success Plans

2026 Holidays