formerly FinancialForce
formerly FinancialForce
Support services
Certinia Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours—and developed to include industry best practices—to help you quickly adopt the leading PSA and only customer-centric ERP solution to accelerate your value realization.
Professional services
Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.
Integrations
To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables Certinia to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.
Training
Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for “train-the-trainer” project-based training.
Customer success
We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with Certinia.
Certinia support
You can log a case via Certinia Community or by telephone. Certinia professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.
During the days where some but not all local offices are closed, Certinia will provide support during the local timezone support hours of the locations that are in operation.
2024 Holidays
| US |
|---|
| Jan 1 – New Year’s Day |
| Jan 15 – Martin Luther King Jr. Day |
| Feb 19 – President’s Day |
| Mar 8 – Certinia Time for You Day |
| May 27 – Memorial Day |
| June 19 – Juneteenth |
| July 4 – Independence Day |
| Aug 9 – Certinia Family & Friends Day |
| Sep 2 – Labor Day |
| Nov 28 – Thanksgiving Day |
| Nov 29 – Day after Thanksgiving |
| Dec 24 – Jan 1, 2024 – Holiday Shutdown |
| UK |
|---|
| Jan 1 – New Year’s Day |
| Mar 8 – Certinia Time for You Day |
| Mar 29 – Good Friday |
| Apr 1 – Easter Monday |
| May 6 – May Bank Holiday |
| May 27 – Spring Bank Holiday |
| Aug 9 – Certinia Family & Friends Day |
| Aug 23 – International Day for Remembrance |
| Aug 26 – Summer Bank Holiday |
| Dec 24 – Jan 1, 2024 – Holiday Shutdown |
| Australia |
|---|
| Jan 1 – New Year’s Day |
| Jan 26 – Australia Day |
| Mar 8 – Certinia Time for You Day |
| Mar 11 – Labour Day (Victoria Only) |
| Mar 29 – Good Friday |
| Apr 1 – Easter Monday |
| Apr 25 – ANZAC Day |
| May 6 – Labour Day (Queensland Only) |
| May 27 – National Reconciliation Day |
| Jun 10 – King’s Birthday (New South Wales/Victoria) |
| Aug 9 – Certinia Family & Friends Day |
| Aug 14 – Royal Queensland (Ekka Wednesday) (Brisbane-based Only) |
| Oct 7 – Labour Day (New South Wales) |
| Jun 10 – King’s Birthday (Queensland Only) |
| Nov 5 – Melbourne Cup (Victoria Only) |
| Dec 24 – Jan 1, 2024 – Holiday Shutdown |
| Spain |
|---|
| Jan 1 – New Year’s Day |
| Jan 2 – Conquist Day (Granada Only) |
| Feb 28 – Day of Andalucia (Andalucia Only) |
| Mar 8 – Certinia Time for You Day |
| Mar 28 – Easter Thursday |
| Mar 29 – Easter Friday |
| May 1 – Labour Day (Observed) |
| May 30 – Corpus Christi (Granada Only) |
| Aug 9 – Certinia Family & Friends Day |
| Aug 15 – Assumption Day |
| Aug 23 – International Day of Remembrance |
| Nov 1 – All Saints’ Day |
| Dec 6 – Constitution Day |
| Dec 9 – Inmaculada Concepción |
| Dec 24 – Jan 1, 2024 – Holiday Shutdown |