Customer billings & payments center

Customer communities to make billing more efficient and reduce DSO

Improve the efficiency of your collections staff and reduce average days sales outstanding (DSO) with personalized, self-service billing and payments communities for your customers. Empower them to manage their own accounts online and use built-in social tools for quick and easy communication.

Manage financials and accounting on the same platform as everything else

11 reasons to connect your ERP and CRM on the Salesforce platform

ERP Communities

icon where three circles meet with a black circle in the middle

Streamlined processes

Centralized billing and payments

Streamline and centralize your billing and payment processes so everyone in your ecosystem can service customers faster and more effectively. Create secure, positive, engaging experiences for you and your customers.

Highly configurable

Personalize to your industry and processes

Configure the community, support multi-currency, multi-company, based on your specific business using the latest customer collaboration technology. Leverage robust features to customize access rights based on role, ensuring only specific information appears based on the scenario.

starburst shaped icon with black point in the middle

Social collaboration

Collaborate in real-time

Built-in social collaboration capabilities make it easy to communicate and engage with customers. Improve customer satisfaction and speed up payment cycles.

Branded experience

Provide a consistent user experience

Customize the community to include the customer’s logo and colors, ensuring every payment interaction reflects the brand, on desktop, tablet, or mobile.

chart with upward trend icon

Fully integrated

More value with Certinia

Seamlessly and securely integrate billings and payments with other Certinia and Salesforce products including Certinia Subscription & Usage BillingCertinia Accounting, Salesforce CRM, and Salesforce Experience Cloud.