Meet Certinia

The platform for services business

Certinia creates a single source of certainty across every part of your business. One that puts your customer at the center of all you do, and enables you to deliver services with agility and intelligence.

With Certinia, services mean business.

Services-as-a-Business:
Unrelenting Customer Focus

Today’s forward-thinking organizations are crafting a customer-focused strategy that integrates each step of the services journey into a seamless, efficient whole. There’s a term for this model: Services-as-a-Business.

At the core of SaaB is an unrelenting focus on the customer, helping businesses deliver excellence across the entire opportunity-to-renewal cycle.

Our Core Beliefs

7 principles for success in the services economy

Products are not people, people are not products.

The “project” is the future.

Automate “work” and prioritize outcomes.

The customer is the center of the universe.

Customer experience is how providers distinguish themselves

In an unpredictable world, variability breeds opportunity.

Elevate those who elevate others.

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People are not fungible, nor are they inherently or easily optimizable.

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The services-oriented modern economy is driven by the projects that empower the flexibility and innovation to adapt and evolve quickly.

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Automation that reduces the time, effort, and risk of tasks is valuable, but only insofar as it positively impacts measurable outcomes.

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Products and services should always be built based on the expressed and validated needs of an identified customer audience.

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An unrelenting commitment to ensuring positive customer experience is the difference between survival and extinction.

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Those who can seize the new opportunities as they arise will increase their surface area for success.

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Some of the most powerful contributions in history have come from unsung heroes, whose work enabled their teams to change the world.

Our Products

See how our products can bring certainty to your business

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Professional
Services Cloud

Optimize resource utilization by managing your customers, teams, and projects in a single application.

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ERP
Cloud

Transform accounting, billing, and planning into customer insights that drive growth.

New

Customer
Success Cloud

Improve customer satisfaction and retention with a scalable approach to orchestrating success.

Our Customer Success Stories

See how leading services businesses work smarter with Certinia

Salesforce accelerates project management by 10X

DocuSign reduces collections and errors by invoicing 98% faster

Clearsulting aligns its business processes with fast-paced global growth

Certinia has been amazing for us–and if your CFO is saying that we made his life easier and he wants more–that’s all you need as a CIO.”

Tony Sorensen, Vice President and head of IT, Five9

Deliver intelligent services

Contact us

Schedule a demo today and learn how Certinia can help you build a customer-centric platform for a connected services journey.

Certinia Delivers:

  • Complete and seamless front- and back-office connectivity
  • Full business visibility and contextual analytics
  • Services and subscription agility for any business model
  • A solution natively built on Salesforce, the #1 cloud platform

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