formerly FinancialForce
formerly FinancialForce
Resource Management
Move the needle on resource utilization and capture unparalleled gains that translate into more successful business targets.
Drive up to 32% higher profit
for your services business.
Discover 9 ways PSA drives profitable services delivery on Salesforce.
Discover an easier way to move the needle on resource utilization.
Customer-centric approach
Optimize the deployment of your teams by unlocking more complete resource requests early in the customer journey, which helps drive an innovative and seamless customer experience—from scoping to delivery.
Right resource, right time
Make staffing resource management a breeze with Certinia’s automated and configurable approach to finding best-fit resources based on your key criteria, whether it’s for one role or across multiple assignments.
Actionable information
Unlock real-time visibility into utilization performance and uncover critical information that gives you the confidence to achieve utilization targets this quarter, every quarter.
Smart resourcing insights
See the employee skills that help drive value for your business with Certinia’s robust analytics dashboards, allowing for granular allocation of your team’s capabilities based on their unique skillsets and abilities.
Drive higher professional growth
Transform conventional resource management solutions into collaborative growth initiatives by identifying skill aspirations and providing employees with more influence over their career advancement.
A single source of certainty
Certinia is native to Salesforce–sharing the same customer record, user experience, and industry leading analytics as the world’s most trusted cloud business platform. Empower your teams with real-time collaboration across your entire services business and deliver truly differentiated customer experiences.
Learn how a leading human resources software and services organization leveraged Certinia’s out-of-the-box features to improve user and employee satisfaction.
Learn how a high-growth consulting services firm leveraged Certinia’s resource management solutions to achieve 3% higher utilization.
Learn how Certinia helped a business technology provider trim three days off their sales to service timeline and realize their utilization targets.
Resource Management
When a 1–2% difference in resource utilization can make or break your targets, resource management is critical—and complex. Quickly identify utilization gaps, efficiently manage diverse resourcing needs while ensuring that your teams are equipped to deliver greater business profitability.
See the full picture with 360º visibility into time spent, resource deployment, and utilization rates. Employees are happy, customers are happier with their outcomes, and your business is happier with its performance.