Professional Services Automation (PSA) technology is designed to efficiently manage and automate business processes related to service delivery, with a primary focus on optimizing these processes to enhance delivery execution and overall profitability.
A PSA solution consolidates the management of resources, projects, time, expenses, budgets, financials, billing, and customer interactions into a single dataset. This comprehensive view of delivery provides valuable insights and improves business agility.
See what happens when you manage your services, projects, financials, and customers all in one powerful app.
Organizations aiming to effectively manage the entire lifecycle of billable hours, from contract and forecasting to delivery, billing, and revenue, can benefit from PSA systems. Professional services teams across various industries, including health and life sciences, media and communications, and software and high-tech, can enhance project handoffs, delivery, accounting, and more through PSA.
PSA systems can be seamlessly integrated with Customer Relationship Management (CRM) and other essential software to manage accounting, billing, revenue management, and analytics, creating a more end-to-end solution.
In a world where remote work is essential, businesses often manage service delivery and resource management using custom-built applications and spreadsheets. PSA offers a superior alternative.
From multinational professional services firms to rapidly scaling technology companies, PSA systems help organizations fill gaps in business processes. Integrating CRM and PSA provides better visibility and alignment for sales and delivery teams, leading to higher margins, accurate customer expectations, increased satisfaction, and improved cash flow.
Service Performance Insight (SPI) reports that organizations using PSA achieve, on average, 12% higher EBITDA compared to those not using PSA. This growth is attributed to increased billable utilization and the efficiency gained from connecting the front and back office.
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