Customer success cloud

Transform the art of delivering success into a true team effort

Improve customer satisfaction and renewal rates by orchestrating the implementation of your customer success best practices end-to-end, enterprise-wide, on your customer platform of record—Salesforce.

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Orchestrate customer success best-practices across the entire enterprise

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Learn how CS Cloud transforms your services delivery

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Customer Success Cloud

Customer engagement

Get a complete view of every
customer’s journey

Unlock a consolidated view of every customer’s journey with customer success software. From opportunity to renewal, and everything in between, see every touchpoint and view critical insights into customer lifetime value, cost of service, and impact of monetization efforts.

Success playbooks

Have a plan for success

Operationalize your customer success best practices through standardized playbooks triggered off key activities on a customer’s journey. Whether it is implementation go-lives, annual renewals, or key customer role changes, know exactly what actions to take to maintain positive momentum.

stakeholder engagement

Stakeholder engagement

Show up as one team

Engage the right resources across the organization to transform customer success into a true team effort. Identify and activate the right individuals to enable close collaboration across sales, professional services, support, and finance teams.

Certinia for Salesforce

A single source of certainty

Certinia is native to Salesforce, sharing the same customer record, user experience, and industry leading analytics with the world’s most trusted cloud business platform. Give your teams the ability to collaborate in real-time across your entire services business and deliver truly differentiated customer outcomes.

Explore the benefits of being native on Salesforce