Support services

Drive success across the
customer lifecycle

Certinia Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours—and developed to include industry best practices—to help you quickly adopt the leading PSA and only customer-centric ERP solution to accelerate your value realization.

Driven by customer success

Professional services

A partner in your success

Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.

Integrations

Unify your systems

To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables Certinia to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.

Training

Train your team for success

Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for “train-the-trainer” project-based training.

Customer success

Plan for your success

We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with Certinia.

Certinia support

A partner in your success

You can log a case via Certinia Community or by telephone. Certinia professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.

US Support — 6:00am to 6:00pm (Pacific Time)
Telephone (toll free): + 1 877 828 9161
UK and ROW Support — 7:00am to 5:30pm (UK Time)
Telephone (UK Freephone): +44 (0)808 238 9790

Telephone (International): +44 (0)1423 532830
Australian Support — 9:00am to 6:00pm (AEST)
Telephone (toll free): + 1 800 092 411
Telephone (international): +61 2 9571 0254
Telephone support is available in English only.

During the days where some but not all local offices are closed, Certinia will provide support during the local timezone support hours of the locations that are in operation.

2024 Holidays

US
Jan 1 – New Year’s Day
Jan 15 – Martin Luther King Jr. Day
Feb 19 – President’s Day
Mar 8 – Certinia Time for You Day
May 27 – Memorial Day
June 19 – Juneteenth
July 4 – Independence Day
Aug 9 – Certinia Family & Friends Day
Sep 2 – Labor Day
Nov 28 – Thanksgiving Day
Nov 29 – Day after Thanksgiving
Dec 24 – Jan 1, 2024 – Holiday Shutdown
UK
Jan 1 – New Year’s Day
Mar 8 – Certinia Time for You Day
Mar 29 – Good Friday
Apr 1 – Easter Monday
May 6 – May Bank Holiday
May 27 – Spring Bank Holiday
Aug 9 – Certinia Family & Friends Day
Aug 23 – International Day for Remembrance
Aug 26 – Summer Bank Holiday
Dec 24 – Jan 1, 2024 – Holiday Shutdown
Australia
Jan 1 – New Year’s Day
Jan 26 – Australia Day
Mar 8 – Certinia Time for You Day
Mar 11 – Labour Day (Victoria Only)
Mar 29 – Good Friday
Apr 1 – Easter Monday
Apr 25 – ANZAC Day
May 6 – Labour Day (Queensland Only)
May 27 – National Reconciliation Day
Jun 10 – King’s Birthday (New South Wales/Victoria)
Aug 9 – Certinia Family & Friends Day
Aug 14 – Royal Queensland (Ekka Wednesday) (Brisbane-based Only)
Oct 7 – Labour Day (New South Wales)
Jun 10 – King’s Birthday (Queensland Only)
Nov 5 – Melbourne Cup (Victoria Only)
Dec 24 – Jan 1, 2024 – Holiday Shutdown
Spain
Jan 1 – New Year’s Day
Jan 2 – Conquist Day (Granada Only)
Feb 28 – Day of Andalucia (Andalucia Only)
Mar 8 – Certinia Time for You Day
Mar 28 – Easter Thursday
Mar 29 – Easter Friday
May 1 – Labour Day (Observed)
May 30 – Corpus Christi (Granada Only)
Aug 9 – Certinia Family & Friends Day
Aug 15 – Assumption Day
Aug 23 – International Day of Remembrance
Nov 1 – All Saints’ Day
Dec 6 – Constitution Day
Dec 9 – Inmaculada Concepción
Dec 24 – Jan 1, 2024 – Holiday Shutdown