Support services

Drive success across the
customer lifecycle

Certinia Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours—and developed to include industry best practices—to help you quickly adopt the leading PSA and only customer-centric ERP solution to accelerate your value realization.

Driven by customer success

Professional services

A partner in your success

Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.


Unify your systems

To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables Certinia to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.


Train your team for success

Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for “train-the-trainer” project-based training.

Customer success

Plan for your success

We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with Certinia.

Certinia support

A partner in your success

You can log a case via Certinia Community or by telephone. Certinia professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.

US Support — 6:00am to 6:00pm (Pacific Time)
Telephone (toll free): + 1 877 828 9161
UK and ROW Support — 7:00am to 5:30pm (UK Time)
Telephone (toll free): + 1 877 828 9161
Australian Support — 9:00am to 6:00pm (AEST)
Telephone (toll free): + 1 800 092 411
Telephone (international): +61 2 9571 0254
Telephone support is available in English only.

During the days where some but not all local offices are closed, Certinia will provide support during the local timezone support hours of the locations that are in operation.

US UKAustraliaSpain
Jan 16th – Martin Luther King DayJan 1st – New Year’s DayJan 1st – New Year’s DayJan 6th – King’s Day
Feb 20th – President’s DayMar 10th – Certinia Time for You DayJan 26th – Australia DayFeb 28th – Day of Andalucia
Mar 10th – Certinia Time for You DayApr 7th – Good FridayMar 10th – Certinia Time for You DayMar 10th – Certinia Time for You Day
Feb 20th – President’s DayApr 10th – Easter MondayApr 7th – Good FridayApr 6th – Easter Thursday
May 29th – Memorial DayMay 1st – May Bank HolidayApr 10th – Easter MondayApr 7th – Easter Friday
June 19th – JuneteenthMay 29th – Spring Bank HolidayApr 25th – ANZAC Day (observed)May 1st – Labour Day
July 4th – Independence DayJul 21st – Certinia Family & Friends DayMay 27th – National Reconciliation DayJune 8th – Corpus Christi
Jul 21st – Certinia Family & Friends DayAug 28th – Summer Bank HolidayJun 12th – Queen’s BirthdayJul 21st – Certinia Family & Friends Day
Sep 4th – Labor DayDec 25th – Jan 2, 2023 – Holiday ShutdownJul 21st – Certinia Family & Friends DayAug 15th – Assumption Day
Nov 23rd – Thanksgiving DayOct 2nd – Labour Day (New South Wales)Aug 23rd – International Day of Remembrance
Nov 24th – Day after ThanksgivingNov 7th – Melbourne Cup (Victoria only)Oct 12th – Hispanic Day
Dec 25th – Jan 2, 2023 – Holiday ShutdownDec 25th – Jan 2, 2023 – Holiday ShutdownNov 1st – All Saints’ Day
Dec 6th – Constitution Day
Dec 8th – Inmaculada Concepción
Dec 25th – Jan 2, 2023 – Holiday Shutdown