formerly FinancialForce
formerly FinancialForce
Support services
Certinia Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours—and developed to include industry best practices—to help you quickly adopt the leading PSA and only customer-centric ERP solution to accelerate your value realization.
Professional services
Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.
Integrations
To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables Certinia to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.
Training
Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for “train-the-trainer” project-based training.
Customer success
We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with Certinia.
Certinia support
You can log a case via Certinia Community or by telephone. Certinia professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.
| US Support — 6:00am to 6:00pm (Pacific Time) |
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| Telephone (toll free): + 1 877 828 9161 |
| UK and ROW Support — 7:00am to 5:30pm (UK Time) |
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| Telephone (toll free): + 1 877 828 9161 |
| Australian Support — 9:00am to 6:00pm (AEST) |
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| Telephone (toll free): + 1 800 092 411 |
| Telephone (international): +61 2 9571 0254 |
During the days where some but not all local offices are closed, Certinia will provide support during the local timezone support hours of the locations that are in operation.
| US | UK | Australia | Spain |
|---|---|---|---|
| Jan 16th – Martin Luther King Day | Jan 1st – New Year’s Day | Jan 1st – New Year’s Day | Jan 6th – King’s Day |
| Feb 20th – President’s Day | Mar 10th – Certinia Time for You Day | Jan 26th – Australia Day | Feb 28th – Day of Andalucia |
| Mar 10th – Certinia Time for You Day | Apr 7th – Good Friday | Mar 10th – Certinia Time for You Day | Mar 10th – Certinia Time for You Day |
| Feb 20th – President’s Day | Apr 10th – Easter Monday | Apr 7th – Good Friday | Apr 6th – Easter Thursday |
| May 29th – Memorial Day | May 1st – May Bank Holiday | Apr 10th – Easter Monday | Apr 7th – Easter Friday |
| June 19th – Juneteenth | May 29th – Spring Bank Holiday | Apr 25th – ANZAC Day (observed) | May 1st – Labour Day |
| July 4th – Independence Day | Jul 21st – Certinia Family & Friends Day | May 27th – National Reconciliation Day | June 8th – Corpus Christi |
| Jul 21st – Certinia Family & Friends Day | Aug 28th – Summer Bank Holiday | Jun 12th – Queen’s Birthday | Jul 21st – Certinia Family & Friends Day |
| Sep 4th – Labor Day | Dec 25th – Jan 2, 2023 – Holiday Shutdown | Jul 21st – Certinia Family & Friends Day | Aug 15th – Assumption Day |
| Nov 23rd – Thanksgiving Day | Oct 2nd – Labour Day (New South Wales) | Aug 23rd – International Day of Remembrance | |
| Nov 24th – Day after Thanksgiving | Nov 7th – Melbourne Cup (Victoria only) | Oct 12th – Hispanic Day | |
| Dec 25th – Jan 2, 2023 – Holiday Shutdown | Dec 25th – Jan 2, 2023 – Holiday Shutdown | Nov 1st – All Saints’ Day | |
| Dec 6th – Constitution Day | |||
| Dec 8th – Inmaculada Concepción | |||
| Dec 25th – Jan 2, 2023 – Holiday Shutdown |