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NEW RESEARCH

2026 Global Service Dynamics Report

Most services leaders think they’re on track with AI, forecasting, and margins, until they see how top-performing firms are actually operating. An independent benchmark study of 1,000 global services leaders reveals the exact operational playbook separating high-margin leaders from the pack.
2026 Global Service Dynamics Report
BENCHMARK YOUR PERFORMANCE

Are you running your services business on bad assumptions?

If you're making strategic decisions based on generic industry trends, you could be missing the critical operational shifts already reshaping the sector. This report gives you the exact data you need to test your performance against 1,000 global peers.

Inside, you’ll uncover:

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The AI divide: Why buying AI tools isn't enough, and what connected leaders do differently to get 3x higher success.

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The executive blind spot: The dangerous 24-point confidence gap between boardroom forecasts and frontline delivery reality.

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The margin benchmark: How top firms are targeting 28% margins while scaling revenue without adding billable headcount.

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The spreadsheet trap: Why half the industry is quietly eroding margins by running complex delivery on unintegrated tools.

Where does your firm stand?

The key benchmarks reported from 1,000 global services leaders.

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higher AI success for connected firms
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services teams running delivery on spreadsheets
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confidence gap between execs and delivery teams
0 %
Forecasting confidence in partially aligned firms

The data-backed playbook for scalable, high-margin services

Get the 5-step roadmap you need to scale services revenue without adding headcount. Backed by research, these actionable insights will help you align leadership expectations, protect profit margins, and execute with confidence.

Download your copy today to instantly unlock the report and start building your high-margin growth strategy.

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"Connection—so that what Sales promises, Delivery can staff, Finance can see, and Customer Success can build on—has become the clearest dividing line in the sector. Where it is missing, even good technology struggles to pay off."
DJ Paoni, Chief Executive Officer, Certinia