FinancialForce Customer Hyland Wins Technology Services Industry Innovation (TSIA) STAR Award

SAN FRANCISCO – October 20, 2019 Certinia, the #1 Enterprise Professional Services Automation (PSA) and the only customer-centric ERP (CCERP) cloud solution, announced that its customer, Hyland Software has been named a winner of the 2019 TSIA STAR award. Hyland received the award for the ‘Best Practices in Leveraging PSA for Service Excellence’ category.  

This award recognizes Hyland’s excellence in leveraging a PSA solution to improve its own operational performance, while helping its customers accelerate ROI from their use of Hyland products. Having gone through a rigorous STAR Awards evaluation process, Hyland demonstrated the most compelling, data-backed story of how its service innovations have benefited both customers and their organization.  

“Winning this award and being a part of the TSIA community and receiving one of the highest honors in the technology services industry not only validates our commitment to outstanding innovation and leadership, it also allows us to take a step back and place tremendous value on best practices for excellence,” says Neal Dugan, Technical Architect at Hyland. 

“We are absolutely thrilled for Hyland to have won this most prestigious award,” said Lori Ellsworth, Vice President, PSA Product Management at Certinia.  “This award recognizes Hyland’s excellence and we are honored that the Certinia PSA solution plays a role in delivering value and enables their success.”  

About Certinia

Certinia delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent analytics — all on the leading business cloud platform from Salesforce. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit


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