FinancialForce Launches New Customer Digital Experience That Promotes Collaboration and Transparency
LAS VEGAS — MAY 8, 2019 – Certinia, the #1 Enterprise Professional Services Automation (PSA) and the only customer-centric ERP (CCERP) cloud solution launched MyCertinia, a customer digital experience that presents Certinia users with omni-channel content for personalized learning, as well as account-centric information, such as license utilization.
Introduced at Community Live, the company’s annual customer conference, MyCertinia, represents an evolution in the Certinia Customer Community, which serves more than 15,000 members as a one-stop-shop destination for all their needs. The introduction of MyCertinia aligns with the organization’s commitment to Customer Centricity, spearheaded by Chief Operating Officer Andrea Lagan.
“The Certinia Community is a best-of-breed engagement hub for our customers, said Lagan. “MyCertinia portal delivers on our one-stop-shop vision for our customers. A true mission control, it brings critical content and information to our customers’ fingertips for an always-on, dynamic experience that increases collaboration and transparency.”
Version one of MyCertinia offers a dynamic and collaborative space for implementation projects. It presents all relevant documents, dynamic project status reports and an easy way to collaborate with the project team. By supporting implementation projects, Certinia is demonstrating its commitment to ensuring the best “Go Live” experiences for its customers.
Version two of MyCertinia, due out later this year, will include a deeper dive into account specific collaborative spaces between the customer and the entire account team.
“I am excited about the new MyCertinia functionality to extend the self-serve capabilities of the Certinia Community.” said Marshall King, senior vice president, IT Solutions at JLL. “It’s essentially a one-stop-shop that helps you manage everything Certinia in one place — from learning about the right resources, to license usage, to collaboration with your account team — there is something for every customer, whether they just joined or have used Certinia for years.”
“I especially love the project module. Having this transparent, dynamic resource is the ultimate success tool,” said Nana Gregg, vice president and senior salesforce administrator, JLL. “When we were getting our implementation project off the ground, we would’ve benefited tremendously from a dynamic project tracking tool that showed us how many hours and how much budget we had. Having immediate access to all project documents and the project team helps create a transparent and collaborative environment that saves time and money.”
Release Hub Update
In addition to the MyCertinia portal, Certinia is introducing a new “Feature Summary” capability as part of Release Hub, which was launched last year. Feature Summary provides a detailed description of each feature released, making it easier to find and track every Certinia feature. The new functionality also streamlines the upgrade process for admins and people responsible for maintaining Certinia products at their organizations.
Certinia delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent analytics — all on the leading business cloud platform from Salesforce. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.financialforce.com.
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