FinancialForce Receives IDC CSAT Award for ERP and Subscription Billing

Company recognized by its customers for excellence across more than 30 key metrics

San Francisco, November 16, 2021 – Certinia, the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced it has been awarded the IDC CSAT Award for SaaS ERP and SaaS Subscription Billing. Certinia scored significantly higher than its peers in areas such as user experience, fast time to value, ease of implementation, geographic reach, and availability of training.

IDC’s customer satisfaction award program, the IDC SaaS CSAT Awards, recognizes vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath surveys. As part of the evaluation process, customers were asked to rate their vendor on more than 30 different customer satisfaction metrics. The overall outcome included responses from approximately 2,100 organizations across all geographic regions and company sizes. All survey respondents undertook an extensive screening process to ensure they are familiar with the technologies they were asked about, are current users, and have influence in their company’s technology buying decisions.

“Receiving this recognition from IDC is testament to Certinia’s ongoing commitment to customer-centricity,” said Heidi Minzner, Vice President, Product Management at Certinia. “Customers are at the center of everything we do, and our solutions are expressly designed to help all organizations put customers at the center of everything they do. We owe this honor to our world-class clients and to our dedicated employees who are focused on delivering amazing customer experiences across every interaction.”

“IDC collected and analyzed customer satisfaction scores for more than 200 software providers across 15 different enterprise application markets,” said Eric Newmark, program vice president—SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce at IDC. “Customers rated their SaaS provider on more than 30 metrics, including categories like product innovation, customer support, and thought leadership. Certinia performed very well within the ERP and Subscription Billing markets and should be very proud of this accomplishment.”

About Certinia

Certinia accelerates business growth with customer-centric ERP, Professional Services Automation (PSA), and Customer Success solutions. Run on the leading cloud platform, Salesforce, Certinia enables organizations to see their customers in full color to unlock customer insights, deliver innovative experiences, run a digital business, and achieve agility and resilience. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit

*Most adopted PSA solution in SPI Research’s 2021 PS Maturity™ Benchmark; most adopted PSA solution by Technology Services Industry Association in 2020; leader in IDC MarketScape for Worldwide SaaS and Cloud-Enabled Midmarket Finance and Accounting Applications, 2020; #1 PSA and leader in Accounting by G2.

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