FinancialForce Recognized as Most Adopted Professional Services Automation Solution in SPI Research Annual Survey

SAN FRANCISCO – Mar 4, 2019 – Certinia, the #1 Enterprise Professional Services Automation (PSA) and only customer-centric  ERP cloud solution native to the Salesforce platform, has been recognized as the most adopted PSA solution in SPI Research’s 2019 extensive annual survey, the PS Maturity™ Benchmark. Certinia PSA is the clear leader, having been adopted by 32% of the firms that took part in the survey, outdistancing itself from the second-most prevalent solution, used by only 8% of respondents.


The SPI Research annual survey recognizes the Best-of-the-Best professional services organizations (PSO.) The top 5% of survey participants are nominated as “Best-of-the-Best” candidates. After careful review and discussion with their lead service executives, 18 of the 30 nominees were selected to receive the “Best-of-the-Best” award in 2019. Nine Certinia clients scored in the Top 5% this year and four were selected. The Survey also highlights business applications that help PSOs optimize operational effectiveness through increased visibility, streamlined business processes and cost management.

SPI Research reports that PSA solutions continue to drive significant operational performance benefits, yielding higher revenue and profit for PSOs. The use of PSA is on the rise due to the need to better manage projects and resources, especially in more technical disciplines, as it has become increasingly difficult to find, hire, retain and deploy talent. According to the survey, the adoption of commercial PSA solutions expanded 13% this year from 67.6% to 76.2%.

“PSA solutions help match the right resources, with the right skills at the right time to the right projects,” said Jeanne Urich, managing director at SPI Research. “The delivery of services is where PSOs make their money, and because PSA is the primary application used by project managers and others responsible for services delivery, it is easy to understand why the operational and financial benefits are so significant.”

“Certinia PSA plays a vital role in enabling our customers to translate their business plan into reality by overseeing opportunities, project management, staffing and billing,” said Lori Ellsworth, vice president, PSA Product Management at Certinia. “The latest features of our product combine a real-time sales pipeline with project and resource data to offer a 360-degree business view, pulling information from across CRM, PSA, and Financial Management applications for complete account lifecycle management.”

More information on SPI Research’s 2019 PS MaturityTM Benchmark can be found here.

About Certinia

Certinia delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent analytics — all on the leading business cloud platform from Salesforce. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures and Technology Crossover Ventures. For more information, visit



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Media Contacts:

Letty Ledbetter 
Vice President, Global Communications
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Dean Fisk
Finn Partners
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