Natterbox Accelerates Growth Globally Using FinancialForce ERP by Bringing Data onto One System
Natterbox building out KPIs leveraging reporting and insights utilizing Certinia
SAN FRANCISCO – July 30, 2019: Certinia, the #1 Enterprise Professional Services Automation (PSA) and only customer-centric ERP cloud solution announced that Natterbox, a leading provider of global voice cloud services, is seeing tremendous growth across their global regions with Certinia ERP. Natterbox had been running on a self-grown billing system in the back end and was not able to view complex billing nuances within different countries with varied tax rates. The challenge was trying to move to a platform with a standard view across worldwide Natterbox offices.
When Certinia came into view, Natterbox was able to realize how quickly they could expand into different markets because they had all of their data in one place, providing an agile solution that can allow all systems to be integrated.
“Being able to put data in the hands of every one of our team members is a concept we embrace because we can then have our employees access the data that they need; in one snapshot view,” says Adrian Evans, COO, Natterbox. “With Certinia, we can now embrace integrated systems to allow the transfer of information across the business much quicker and that helps us to improve our speed of operations.”
“Transparency across all organizations is key for a company like Natterbox to be successful,” said Debbie Ashton, Certinia Founder and Senior Vice President, Strategic Customer Experience. “With so many virtual offices across the globe, Natterbox needs to have flexibility to scale quickly, it’s essential for their business to grow rapidly. At Certinia we are committed to supporting Natterbox execute on their vision of global expansion.”
See more about how Natterbox uses Certinia CCERP here.
Certinia is the leading cloud ERP and PSA provider for the new services economy. A key ERP solution native to the Salesforce platform, Certinia unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures, Technology Crossover Ventures, and UNIT4. For more information, visit www.financialforce.com.
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