Professional Services Firm JLL Technology Solutions Turns to FinancialForce to Optimize Sophisticated and Agile Business Model

Integration of Certinia solutions with JLL’s existing systems leads to improved project tracking, optimized resource utilization and increased billings

SAN FRANCISCO – October 9, 2018: Certinia, a leading customer-centric ERP and Professional Services Automation (PSA) cloud solution native to the Salesforce platform, announced that JLL Technology Solutions, (NYSE: JLL) a leading professional services firm that specializes in real estate and investment management, implemented both Certinia PSA and Certinia Accounting solutions to integrate seamlessly with JLL’s ERP system and the division’s Salesforce CRM deployment. By implementing both Certinia PSA and Certinia Accounting, JLL is given a customer-centric view of its business to make smarter, faster decisions that increase profitability and customer satisfaction.

JLL’s key to success is enabling a continuous flow of information and because all project-related information flows into the company’s financial system, it gets a complete snapshot of each customer lifecycle. In one place, the company sees all opportunities, customers, projects, and invoices and can keep projects on track at any given time.  

“The integration between Certinia and Salesforce provides a hub to navigate the information needed to deliver services to our customers,” explains Marshall King, SVP of IT Solutions for JLL. “From both a financial and project perspective, we were able to launch and scale to support a more complex business model.”

Specifically, the division went from operating under a single currency to nine currencies while supporting a 3.8-fold increase in users.  Moreover, Certinia PSA enabled JLL to optimize its resource utilization by12% while increasing billings by 7%.

Certinia recently recognized JLL as a Certinia Innovator and honored them with the Business Model Innovation award at its annual customer conference Community Live 2018.  They were given this award for innovation, commitment, customer-centricity, and overall excellence in building and growing business.  

“We were pleased to choose JLL as a Certinia Innovator as they showed incredible ROI by utilizing Certinia to drive a highly sophisticated global business,” said Fred Studer, Certinia Chief Marketing Officer.  “We are committed to the success of our customers and helping them to continue growing rapidly and expanding globally.”

About Certinia
Certinia is the leading cloud ERP and PSA provider for the new services economy. A key ERP solution native to the Salesforce platform, Certinia unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center. Founded in 2009 and headquartered in San Francisco, Certinia is backed by Advent International, Salesforce Ventures and Technology Crossover Ventures. For more information, visit

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