Celonis unleashes unfettered future growth

“As a strategy and operations person, I need to keep my finger on the pulse of our capacity and utilization. But that was a nightmare to do with our old system—it could take a week to come up with the data we should have had our fingertips. Now it's immediately available via Certinia PS Cloud.”

Jen Atkins, Business Strategy & Operations Manager, Celonis

Key Benefits:

From days to minutes for reporting

200 consultants empowered to dramatically reduce admin time

Real-time data access

Celonis enables customers to optimize their business processes. Powered by its leading process mining technology, Celonis provides a unique set of capabilities for business executives and users to continuously find improvement opportunities within and across processes, and execute targeted actions to rapidly enhance process performance. This optimization yields immediate cash impact, radically improves customer experience, and reduces carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.

As Celonis grew, it was hampered by manual processes, reporting challenges, and a basic Salesforce project management app that made it nearly impossible to determine resource capacity across–and annual compensation for–its 200 billable consultants. Such lack of insight left the dedicated project resource manager and executives scrambling to plan for future projects and understand the state of the business. The company wanted a solution purpose-built for professional services and the Salesforce platform it relied upon. 

With Certinia PS Cloud natively built on the Salesforce platform, Celonis operates on one source of truth about its business. With mere clicks, anyone can understand resource utilization and capacity, future opportunities, and hiring needs. Plus, the Chief Operating Officer has all needed data to easily generate financial projections.

Freed from inordinate amounts of admin time, consultants, project managers, operations, and finance can now focus more on customer projects. With reports available in mere minutes, it’s simple to figure out compensation and plan for future headcount needed to drive business forward.

Celonis is shifting from centralized to decentralized resource management now that it can rely upon the flexibility of PS Cloud. Rather than one person assigning resources to projects, the company can operate in line with project pipeline. As such, the business can grow without limits. 

While a change to key processes is never easy, everyone at Celonis has quickly grasped the value of PS Cloud. In fact, the executive team is confident this solution can help move Celonis’ business forward. 

In addition to helping Celonis maximize revenue potential, PS Cloud accommodates the company’s changing strategies in response to the economy. Moreover, it has yet to take full advantage of the solution’s capabilities. Going forward, Celonis is excited to take advantage of the power of in-depth data via PSA Analytics to further improve how it views and manages its business.