Support & services
Certinia Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours — and developed to include industry best practices — to help you quickly adopt the #1 PSA and only customer-centric ERP solution to accelerate your value realization.
Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.
To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables Certinia to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.
Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for „train-the-trainer“ project-based training.
We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with Certinia.
You can log a case via Certinia Community or by telephone. Certinia professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.
|US Support — 6:00am to 6:00pm (Pacific Time)|
|Telephone (toll free): + 1 877 828 9161|
|UK and ROW Support — 7:00am to 5:30pm (UK Time)|
|Telephone (toll free): + 1 877 828 9161|
|Australian Support — 9:00am to 6:00pm (AEST)|
|Telephone (toll free): + 1 800 092 411|
|Telephone (international): +61 2 9571 0254|
During the days where some but not all local offices are closed, Certinia will provide support during the local timezone support hours of the locations that are in operation.
|Jan 17th – Martin Luther King Day||Jan 3rd – New Year’s Day||Jan 3rd – New Year’s Day||Jan 6th – King’s Day|
|Feb 21st – President’s Day||Apr 15th – Good Friday||Jan 26th – Australia Day||Feb 28th – Day of Andalucia|
|May 30th – Memorial Day||Apr 18th – Easter Monday||Apr 15th – Good Friday||Apr 14th – Easter Thursday|
|June 20th – Juneteenth||May 2nd – May Bank Holiday||Apr 18th – Easter Monday||Apr 15th – Easter Friday|
|July 4th – Independence Day||June 2nd – Spring Bank Holiday||Apr 25th – ANZAC Day (observed)||May 2nd – Labour Day|
|Jul 22 – Certinia Family & Friends Day||Jun 3rd – Platinum Jubilee Bank Holiday||May 27th – National Reconciliation Day||June 16th – Corpus Christi|
|Sep 5th – Labor Day||Jul 22nd – Certinia Family & Friends Day||Jun 13th – Queen’s Birthday||Jul 22nd – Certinia Family & Friends Day|
|Sep 16th – Certinia Time for You Day||Aug 23rd – International Day of Remembrance||Jul 22nd – Certinia Family & Friends Day||Aug 15th – Assumption Day|
|Nov 24th – Thanksgiving Day||Aug 29th – Summer Bank Holiday||Sep 16th – Certinia Time for You Day||Aug 23rd – International Day of Remembrance|
|Nov 25th – Day after Thanksgiving||Sep 16th – Certinia Time for You Day||Oct 3rd – Labour Day (New South Wales)||Sep 16th – Certinia Time for You Day|
|Dec 26th – Jan 2, 2023 – Holiday Shutdown||Dec 26th – Jan 2, 2023 – Holiday Shutdown||Nov 1st – Melbourne Cup (Victoria only)||Oct 12th – Hispanic Day|
|Dec 26th – Jan 2, 2023 – Holiday Shutdown||Nov 1st – All Saints‘ Day|
|Dec 6th – Constitution Day|
|Dec 8th – Inmaculada Concepción|
|Dec 26th – Jan 2, 2023 – Holiday Shutdown|