Support & services

Drive success across the
customer lifecycle

Certinia Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours — and developed to include industry best practices — to help you quickly adopt the #1 PSA and only customer-centric ERP solution to accelerate your value realization.

Driven by customer success

Professional services

A partner in your success

Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.


Unify your systems

To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables Certinia to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.


Train your team for success

Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for „train-the-trainer“ project-based training.

Customer success

Plan for your success

We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with Certinia.

Certinia support

A partner in your success

You can log a case via Certinia Community or by telephone. Certinia professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.

US Support — 6:00am to 6:00pm (Pacific Time)
Telephone (toll free): + 1 877 828 9161
UK and ROW Support — 7:00am to 5:30pm (UK Time)
Telephone (toll free): + 1 877 828 9161
Australian Support — 9:00am to 6:00pm (AEST)
Telephone (toll free): + 1 800 092 411
Telephone (international): +61 2 9571 0254
Telephone support is available in English only.

During the days where some but not all local offices are closed, Certinia will provide support during the local timezone support hours of the locations that are in operation.

US UKAustraliaSpain
Jan 17th – Martin Luther King DayJan 3rd – New Year’s DayJan 3rd – New Year’s DayJan 6th – King’s Day
Feb 21st – President’s DayApr 15th – Good FridayJan 26th – Australia DayFeb 28th – Day of Andalucia
May 30th – Memorial DayApr 18th – Easter MondayApr 15th – Good FridayApr 14th – Easter Thursday
June 20th – JuneteenthMay 2nd – May Bank HolidayApr 18th – Easter MondayApr 15th – Easter Friday
July 4th – Independence DayJune 2nd – Spring Bank HolidayApr 25th – ANZAC Day (observed)May 2nd – Labour Day
Jul 22 – Certinia Family & Friends DayJun 3rd – Platinum Jubilee Bank HolidayMay 27th – National Reconciliation DayJune 16th – Corpus Christi
Sep 5th – Labor DayJul 22nd – Certinia Family & Friends DayJun 13th – Queen’s BirthdayJul 22nd – Certinia Family & Friends Day
Sep 16th – Certinia Time for You DayAug 23rd – International Day of RemembranceJul 22nd – Certinia Family & Friends DayAug 15th – Assumption Day
Nov 24th – Thanksgiving DayAug 29th – Summer Bank HolidaySep 16th – Certinia Time for You DayAug 23rd – International Day of Remembrance
Nov 25th – Day after ThanksgivingSep 16th – Certinia Time for You DayOct 3rd – Labour Day (New South Wales)Sep 16th – Certinia Time for You Day
Dec 26th – Jan 2, 2023 – Holiday ShutdownDec 26th – Jan 2, 2023 – Holiday ShutdownNov 1st – Melbourne Cup (Victoria only)Oct 12th – Hispanic Day
Dec 26th – Jan 2, 2023 – Holiday ShutdownNov 1st – All Saints‘ Day
Dec 6th – Constitution Day
Dec 8th – Inmaculada Concepción
Dec 26th – Jan 2, 2023 – Holiday Shutdown