Customer Success Cloud
Improve customer satisfaction and renewal rates by orchestrating the implementation of your customer success best practices end-to-end, enterprise-wide, on your customer platform of record—Salesforce.
Discover 6 key strategies for elevating customer success.
How mature is your customer
success strategy?
Gain a complete, coordinated picture of the entire customer lifecycle. Simplify and systematize all customer success activities to foster collaboration across your services organization and deliver outstanding customer outcomes—all with
Certinia Customer Success (CS) Cloud.
Customer Engagement: Insights & Analytics
Unlock a consolidated view of every customer’s journey with best-in-class customer success management software.
From opportunity to renewal, and everything in between, see every touchpoint and view critical insights into customer lifetime value, cost of service, and impact of monetization efforts.
Success Playbooks
Operationalize your customer success best practices through standardized playbooks triggered off key activities on a customer’s journey.
Whether it is implementation go-lives, annual renewals, or key customer role changes, know exactly what actions to take to maintain positive momentum.
Stakeholder Engagement
Engage the right resources across your organization to transform customer success into a true team effort.
Identify and activate the right individuals to enable close collaboration across sales, professional services, support, and finance teams.
You’re either delivering value—or not.
In today’s subscription economy, claiming to be customer-centric isn’t enough. While 69% of professional services organizations measure customer satisfaction, they only collect scores for 26% of engagements.
Real customer centricity means breaking down walls between departments, eliminating the “launch and leave” mindset, and organizing your entire business—from culture to technology—around customer success.
Certinia AI is changing how global enterprises address the challenge of adopting AI into their professional services operations and customer success automation workflows. By leveraging curated datasets and closed-loop AI models, Certinia AI enables business leaders to unlock hidden customer success insights, predict trends, and make informed decisions.
A single source of certainty
Certinia is native to Salesforce–sharing the same customer record, user experience, and industry leading analytics as the world’s most trusted cloud business platform. Empower your teams with real-time collaboration across your entire services business and deliver truly differentiated customer experiences.
Schedule a demo today and learn how Certinia can help you build a customer-centric platform for a connected services journey.
By better capturing customer data, we’ve boosted organizational efficiencies and saved approximately 38 hours per week. Plus, it’s brilliant having a single-entry point for various currencies.”
Beulah D’Souza,
Senior Finance Manager