Join us every other Wednesday at 9:00 AM PT / 12:00 PM ET
More and more Customer Success is becoming a team sport! The trick is making sure all of the players are connected, enabling a winning team to deliver an exceptional and productive customer experience. There are many roles involved throughout the journey and every role plays a part in making the key moments matter—this takes visibility, communication and collaboration.
The industry trend is moving towards a convergence of the Professional Services, Customer Success and Customer Support teams—often under a single customer operations leader. This blending of the customer teams produces a shift in focus to customer outcomes and value across the end-to-end journey. The result is a more integrated set of processes, as well as a more complete and cohesive team delivering exceptional customer engagements.
Join Certinia’s own Kate Alger, Sr Product Strategy Director for CS Cloud, and Diane Childs, Sr Solutions Engineer, as they explore the future of Customer Success and dig into Certinia’s new CS Cloud offering.
They will walk you through:
And answer your questions along the way!