Target, track and optimize core services and business processes. Integrate financial metrics, such as utilization, margin, revenue and productivity, with service delivery KPIs to achieve continuous innovation.
Deliver excellent customer experiences, swiftly answer project questions, and provide real-time updates through customer and partner portals that turn your services delivery into an authentic conversation.
Certinia is native to Salesforce, sharing the same customer record, user experience, and industry leading analytics with the world’s most trusted cloud business platform. Give your teams the ability to collaborate in real-time across your entire services business and deliver truly differentiated customer outcomes.
With Certinia, we now have a fully automated snapshot of our customer portfolio. From the first opportunity through all states of a project, our operational processes are now more streamlined and visible at a portfolio level. It has also empowered our project teams with customer-contextualized information at their fingertips.
Lori Williams, SVP, Global Customer Success, Traction on Demand
With Certinia, we will be taken to a next level as we start to move from what I would call “action and insight” to “action and outcome,” which really means that we’re going to drive action orientation to place with our customers at the point of service. PSA Analytics powered by Salesforce Einstein will help us get to this next level of artificial intelligence. This really changes the game of how we engage with our customers.
Adam Jones, Strategist, HPE Pointnext Services Delivery
By implementing Certinia, we now have the systems, processes, and data accuracy we need to accommodate new business growth.
Alex Calder, Head of Finance, United Services Group
Splunk was able to make a swift transition to remote delivery and re-engineer in real-time amidst the global COVID-19 crisis. While the shift required some short-term heavy lifting, we were quickly up and running smoothly in the new normal. This would not have been possible without the flexibility that Certinia and Salesforce provided.