formerly FinancialForce
formerly FinancialForce
“Our month-end close has been reduced from nearly 20 days to an impressive nine days. This efficiency boost has been particularly felt in the finance department, where the ability to access information across the Salesforce platform has revolutionised operations.”
Greg Price, CFO, Checkit plc
55% Reduction in month-end close time
Increased resource utilization and productivity
111% customer retention rate
Established over seven years ago, Checkit plc has experienced substantial growth, now boasting an impressive annual recurring revenue of nearly £15 million. With a dedicated workforce of approximately 160 professionals, their primary focus lies in serving the “deskless workforce” across diverse sectors, including food, retail, hospitality, healthcare, and biopharmaceuticals.
Data is crucial to Checkit plc. They collect significant amounts of customer data through sensors in customers' refrigerators and focus on helping them understand this data to extract value from it. The attraction to Certinia was because they wanted a system to support their business end to end. Checkit plc as a company was ready for that.
By moving from using spreadsheets, which are not easily shared, to enabling access to information across the business, they removed some of the silos they previously had. The finance team can now use that information to manage costs and influence revenue and billing. It’s a lot easier when everyone is on the same page.
Checkit plc recognized the critical need for a comprehensive solution to support their end-to-end business operations. The lack of a centralized information source hindered their ability to provide an optimal customer journey and understand the full scope of their customers’ needs.
After rigorous evaluation of various options, they found the perfect synergy between Salesforce and Certinia. This provided the seamless end-to-end platform they sought, connecting all facets of their business operations. The inherent compatibility of Salesforce with Certinia was a compelling factor in their decision.
The transformation was not without its challenges, but as the implementation took root, the benefits became evident. The unified system bridged departmental silos, enabling a holistic view of their operations.
Through this transformation, Checkit plc achieved remarkable results. The system helped them support their customers without significantly expanding their workforce or altering their organizational structure. One source of truth from Certinia played a pivotal role in this achievement.
With a quarter of their business now in the U.S., the system's flexibility has proven invaluable. While their business is international and supports customers across the world, streamlined processes across continents and transparent data handling have facilitated this cross-border operation. As they set their sights on further international expansion, this centralized hub will be instrumental.
Checkit plc is proud to report a customer net retention rate (NRR) of 111%. This success can be attributed to their 'land and expand' strategy, a testament to their commitment to nurturing long-term partnerships. With names like NHS, Grifols, BP, John Lewis Partnership, Sodexo, and Compass in their portfolio, they continue to build on this success.
Their month-end close has been reduced from nearly 20 days to an impressive nine days. This efficiency boost has been particularly felt in the finance department, where the ability to access information across the Salesforce platform has revolutionized operations.
The implementation of Salesforce and Certinia has not only streamlined their operations but empowered their growth journey. As they set their sights on continued expansion, they are confident that this unified platform will provide the robust foundation needed to navigate the challenges ahead. As they grow and mature as a business, Certinia gives them the scope to keep growing. With an eye on the future, they remain committed to efficiency, growth, and providing exceptional value to their customers.
