Prior to Certinia, HPE's service request management was done through highly manual worksheets, with no systematic data consolidation or mobility. Existing processes also didn't support end-to-end project management functionality, or the company's evolving portfolio complexity. Teams lacked visibility into projects and assigned resources, resulting in inconsistencies. Professional Services also had several separate systems, requiring HPE to spend time and money moving data around and training users.
Resources are automatically identified based on skills, location, and availability. Teams can easily scale project execution and improve customer intelligence by centralizing core data on one platform. Increased mobility and executive signoff capabilities has also driven seamless collaboration.
Now, HPE has the ability to deliver consistent and repeatable service execution—directly impacting customer satisfaction.