Enabling an agile delivery model with Certinia PS Cloud
“Hyland's use of Certinia PS Cloud allowed our services department to re-engineer manual billing and invoicing processes in nine months. The project achieved a 695 percent ROI, verified by an independent research firm, and saw an 84 percent reduction in non-billable project time.”
Andrea Bucci, Director, Center of Excellence, Hyland
Within the past decade, Hyland has acquired over 12 companies, adding complexity to its professional services delivery model. Additionally, Hyland has continually innovated new service offerings throughout the years, creating extra complexity. Resource management was especially affected.
Amidst this growth the professional services division struggled to streamline global resource allocation, according to Andrea Bucci, Director, Center of Excellence for Hyland.