formerly FinancialForce
Certinia creates a single source of certainty across every part of your business. One that puts your customer at the center of all you do, and enables you to deliver services with agility and intelligence.
With Certinia, services mean business.
Today’s forward-thinking organizations are crafting a customer-focused strategy that integrates each step of the services journey into a seamless, efficient whole. There’s a term for this model: Services-as-a-Business.
At the core of SaaB is an unrelenting focus on the customer, helping businesses deliver excellence across the entire opportunity-to-renewal cycle.
Products are not people, people are not products.
The “project” is the future.
Automate “work” and prioritize outcomes.
The customer is the center of the universe.
Customer experience is how providers distinguish themselves
In an unpredictable world, variability breeds opportunity.
Elevate those who elevate others.
People are not fungible, nor are they inherently or easily optimizable.
The services-oriented modern economy is driven by the projects that empower the flexibility and innovation to adapt and evolve quickly.
Automation that reduces the time, effort, and risk of tasks is valuable, but only insofar as it positively impacts measurable outcomes.
Products and services should always be built based on the expressed and validated needs of an identified customer audience.
An unrelenting commitment to ensuring positive customer experience is the difference between survival and extinction.
Those who can seize the new opportunities as they arise will increase their surface area for success.
Some of the most powerful contributions in history have come from unsung heroes, whose work enabled their teams to change the world.
See how our products can bring certainty to your business
Optimize resource utilization by managing your customers, teams, and projects in a single application.
Improve customer satisfaction and retention with a scalable approach to orchestrating success.
See how leading services businesses work smarter with Certinia
Tony Sorensen, Vice President and head of IT, Five9
Schedule a demo today and learn how Certinia can help you build a customer-centric platform for a connected services journey.
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