Target, track and optimise core services and business processes. Integrate financial metrics, such as utilisation, margin, revenue and productivity, with service delivery KPIs to achieve continuous innovation.
Deliver excellent customer experiences, swiftly answer project questions, and provide real-time updates through customer and partner portals that turn your services delivery into an authentic conversation.
Certinia is native to Salesforce–sharing the same customer record, user experience, and industry leading analytics as the world’s most trusted cloud business platform. Empower your teams with real-time collaboration across your entire services business and deliver truly differentiated customer experiences.
With workflow efficiencies, automation opportunities, and integrated data driving business decisions, Certinia does not feel like additional cost but more like a cost-saving exercise for our organization.
Dan Paget, Chief Solutions Officer
Certinia’s PSA software allows me to take a step back and see everything that’s running—assignments, projects—and look at the bigger picture. It allows me to look at what could happen. My COO and talent acquisition teams love that.
Rachel Manigault, PSA Product Owner
We knew the best solution for migrating RDG to the cloud with seamless integration to Salesforce was Certinia. That’s why we recently chose Certinia for our own accounting needs as well.