Certinia CCO Todd Kisaberth recognized for CX excellence in the 2024 Merit Awards
This article is written by DJ Paoni, CEO of Certinia. His mission is to help organizations connect the front and back office with the leading customer-centric business suite on the Salesforce platform. Join him in congratulating Todd Kisaberth on this great CX Excellence Merit Awards.
One belief I hold true as the leader of a software and services business is that customer success isn’t just a support function; it’s the powerhouse that drives an organization’s growth and success, as TSIA’s VP of Customer Success Research Stephen Fulkerson also has aptly noted.
Certinia’s commitment to this belief is reflected in one of our most important core values: customer obsession. By making our customers the center of our universe, we ensure both their success and our own.
Perhaps nobody at Certinia embodies this commitment more than Todd Kisaberth, our Chief Customer Officer — which is why we’re thrilled to announce that Todd recently earned the silver medal in the Customer Experience category of the 2024 Merit Awards for Business.
Under Todd’s leadership we’ve supported our customers by reducing response times, introducing new tools and playbooks, enhancing product usage reporting, and reducing version debt, resulting in increased satisfaction scores (with a +40 NPS as of May 2024). Delivering an exceptional customer experience is crucial in distinguishing ourselves in a competitive market, and Todd’s award is a testament to our commitment to these principles on behalf of our customers.
I’d like to extend heartfelt congratulations to Todd Kisaberth on this well-deserved recognition. His dedication, vision, and relentless pursuit of excellence have set a new standard in customer service. We’re honored to have him leading our customer operations, and look forward to his continued leadership in delivering unparalleled customer experiences.
