An Open Letter to Our Customers

  • Three colleagues sitting at a table, collaborating on a project. The person on the left is typing on a laptop, the person in the middle is pointing to something on a document, and the person on the right is holding a pen and notebook. The image depicts a professional and productive work environment with a focus on teamwork and communication.

    Our Recipe for Making Certinia one of the Top 100 Most Loved Workplaces in the World

  • Shut up and listen to your customers

  • The 7 principles for success in the era of services

  • Why BeyondTrust, DocuSign, and Five9 all jumped to a Services-as-a-Business platform

  • Winning organizations know what employees want: Now everyone can

  • McKinsey CFO Pulse Survey: Financial leaders’ priorities have shifted

  • How Efficio, Terrapinn, and Worldline transformed their organizations with Services-as-a-Business solutions

  • Six steps for a successful professional services automation integration in M&A companies

  • Organizational resilience: Why you need it & how to achieve it

  • Introducing SPI’s 15th Annual Professional Services Maturity™ Benchmark

  • Winter ‘22 Release: Bringing more globalization, more customer centricity to your business

  • 5 predictions for digital businesses in 2022