“The Outcome is What Matters”: A Deep Dive into Customer Success

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Customer Success

  • Three ways to master profitable project delivery

  • Why creating customer centricity is critical for every services business

  • Is your customer success metric where it should be?

  • Certinia and Thunder partnership: Helping customers adapt to whatever comes next

  • Unlocking Services Certainty: Navigating the changing services customer experience

  • This is Elijah; This is Certinia

  • Embracing the championship mindset: Our journey to Selling Power’s Top 50 Best Companies to Sell For

  • Product Owners: How to maximize Certinia resources & achieve business goals

  • Shut up and listen to your customers

  • How Efficio, Terrapinn, and Worldline transformed their organizations with Services-as-a-Business solutions

  • Top 5 predictions for professional services in 2023

  • “The Outcome is What Matters”: A Deep Dive into Customer Success