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Certinia Chief Customer Officer Todd Kisaberth named to Constellation Research AX100

This article is written by DJ Paoni, CEO of Certinia. His mission is to help organizations connect the front and back office with the leading customer-centric business suite on the Salesforce platform. Get his insights here on the role of customer success leadership in achieving services excellence.

Customer success leaders play one of the most fundamental roles in the success of any business – and particularly professional services organizations that rely on the time and expertise of skilled workers to deliver tangible value for their customers.

The Chief Customer Officer role has become increasingly prevalent in the C-Suite over the last several years, playing a critical role in ensuring strategic decisions are informed by a comprehensive understanding of customer needs. Their perceptive understanding of the customer voice helps ensure that across all functions – from sales, to product, to marketing and beyond – can take a customer-centric approach. 

One of our core values at Certinia is to ‘be customer obsessed,’ which is why we’re especially proud to share that Certinia’s Chief Customer Officer Todd Kisaberth has been named to Constellation Research’s 2024 AX100, an elite list of innovative and disruptive leaders transforming customer and employee experiences — and businesses — around the world.

The 2024 AX100 recognizes executive leaders who have demonstrated how to effectively implement customer-centric strategies, disruptive business models and emerging technologies to help transform customer experiences, keep brand promises, activate movements, grow revenues, and increase operational efficiency.

Todd has been essential to supporting our customers by making them the center of our universe. He spearheaded Certinia’s value-based approach that helps ensure our entire customer journey — from product development to adoption — is deeply rooted in deriving value for them. 

The services we received from Certinia’s customer success team and their product allowed us to better align our business processes with our accounting needs. We enjoy the product and appreciate its seamlessness within the Salesforce environment.

– Kendra Golob, Product Management Director, McKinstry

Congratulations to Todd, and the leaders recognized alongside him, on this well-deserved appointment to Constellation Research’s 2024 AX100 list!

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