Announcing International Services Week 2024: Welcome to the Services Era
Greg O’Sullivan is Vice President, Global Partner Alliances & Channels at Certinia. His focus is to shape the partner alliances and channel sales businesses to generate incremental revenues, accelerate growth, and expand market share. Read his blog here highlighting the industry’s first International Services Week and how Certinia will be participating.
October 21-25 marks International Services Week, a new global initiative developed in partnership with Certinia, Avalara, Diabsolut, RSM, Slalom, OpMentors, and more to celebrate the essential role of services and technology organizations in today’s global economy.
With services accounting for 66% of global GDP according to World Bank, the sector has become the largest and fastest-growing contributor to economic growth. The 2024 Global Service Dynamics Report reveals that 99% of companies view their professional services organizations (PSOs) as essential to achieving strategic goals, with a majority treating them as profit centers.
As companies increasingly depend on service providers — whether it’s management consulting, SaaS, or any service-based business — to optimize operations and navigate economic uncertainties, the impact of PSOs on growth, efficiency, and business profitability is undeniable.
Services Week is the response to this shift: an acknowledgement of the companies, people, and teamwork that contribute so much to the global economy.
Welcome to Services Week!
International Services Week is a celebration — and a call to action. While 85% of companies plan to grow their services teams this year, many still struggle to achieve efficiency and sustainable growth. Delivering services requires a unique approach, distinct from product delivery. Yet, services have often been underserved by misaligned tools, outdated skills, and inefficient strategies.
Together, we’ll tackle these challenges by bringing together practitioners and thought leaders to exchange ideas, share best practices, and empower organizations with the right technologies, education, and connections to thrive in the Services Era.
There are many ways to get involved: learn from industry leaders, connect with peers at virtual and in-person events, and join the conversation. However you participate, the week will offer valuable insights and connections to help you and your organization succeed in today’s services-driven world.
Here are just a few ways Certinia will be participating in Services Week:
TSIA World ENVISION in Las Vegas: Kick off Services Week with cocktails at our themed welcome and networking reception on Monday, October 21, booth 301 on the expo floor.
Expert Panel with Salesforce and Sabio in London: On October 23 at Salesforce Tower, don’t miss our panel discussion and networking reception led by Jo-Anne Snowden, Senior Director of Professional Services. Featuring experts Jocelyn Zanasi, VP of Professional Services at Salesforce and James Stevenson, Group Head of Professional Services at Sabio, the panel will dig into current trends, skills demands, technology adoption, and client satisfaction strategies, drawing from a survey of over 1,000 service leaders.
Helpful Articles: Keep an eye out for insights from our top executives. Our CEO DJ Paoni will outline seven key principles for services success in today’s market, explaining how companies can adapt to a world where services are the primary drivers of economic value. CCO Todd Kisaberth will highlight the critical role of a dedicated Customer Success department in boosting profitability and customer satisfaction in the B2B and SaaS sectors. CPO Kris Kildahl will offer tips for advancing your career in the services industry. Expect more compelling content from other Certinia experts, designed to help you learn and grow throughout the week.
Fireside Chats: Airing the week of October 21, tune into our fireside chats with Deb Ashton, Founder & SVP of Strategic Customer Experience, and Seleen McKinnies, RVP of APAC. They, along with partners and customers from Diabsolut, Cloudwerx, and others, will explore the key challenges and opportunities they’re seeing unfold in the services sector.
Join the Conversation: Keep checking back on ServicesWeek.com for news and articles as they publish from Certinia and other participants, and join in on the #ServicesWeek conversation on LinkedIn!
Welcome to the Services Era. The future of services starts now.
