Customers consistently rank FinancialForce the #1 PSA on G2
The idea behind professional services automation (PSA) systems is deceptively simple. The goal is to manage and automate the various processes around service delivery to improve execution and overall project profitability.
By managing resources, projects, time and expenses, budgets, financials, billing, and customer interactions from a single dataset, the right PSA solution gives you a complete view of delivery, leading to more insights and improved business agility.
But while there are many PSA systems on the market, not all are created equally.
Of course, one of the best ways to tell different systems apart is by consulting users—the executives, project managers, and other service professionals who have happily (or, in some cases, unhappily) used these various products to run their businesses. One of the most prominent places to look up these reviews is G2, a global tech marketplace where businesses can discover, review, and manage the technology they need to achieve their goals.
Once again, we’re proud to see Certinia recognized as the Leader among PSA solutions.
The Summer 2020 G2 Grid® Report for Professional Services Automation—which scores PSA products and vendors based on reviews gathered from the user community, as well as data aggregated from online sources and social networks—ranks Certinia as the #1 vendor in this space for the mid-market, the enterprise, and overall.
These rankings are based on hundreds of customer ratings across products and services, and draw from reviews by verified users on G2, which uses a unique algorithm to this data to calculate its scores. In contrast to High Performers, Contenders, and Niche offerings, Market Leaders are defined by G2 as those solutions that have a substantial market presence as well as high user ratings.
In addition to being rated a Market Leader in PSA, Certinia was also rated #1 for both Product Usability and Customer Relationships in the enterprise category. The Usability Index helps buyers quickly identify the most usable products based on peer reviews and experiences. And the Relationship Index demonstrates which vendors provide the best customer experience.
Download the G2 report to learn more about how different PSA systems rank on G2 and why Certinia is consistently ranked the Leader: